As an IT person, I've heard nightmare stories about Adobe's customer service. Still, given the highly sophisticated nature of the Adobe Connect software suite, I thought I might have better luck with them than others. I had a question about setting up pods for remote training and an error I was getting from the software while attempting to do so. It felt like I was going in circles with their online customer support, so I decided to call them in person.
Given how many intricate features are packed into this software, there are hundreds of reasons why users would need live support. From setup issues to integration issues to launch problems, it seems as if Adobe Connect should have a call center dedicated to helping its higher-level clients get the most out of this software. It's not something like Adobe Flash, which anyone can have an issue with. However, I was disappointed to find that Adobe doesn't actually offer much support to consumers, at least not from a live person. They're heavily pushing the online support option and in this case, I already tried that and really needed someone to troubleshoot with me in person.
I know I reached the correct line because immediately someone thanked me for calling the Adobe Connect manager sales line. Then, the recorded message told me to note that sales agents can't assist with non-purchased products, and to go online for further support. My company had purchased this product, so I didn't worry too much about that. The system then told me that if I was calling about Adobe Connect, press one. For help with Adobe Live Cycle, Adobe Designer, or Adobe Experience press two, and press three to hear the options again.
I pressed one and the next directory list said to press one for government sales inquiries, two for non-government, and three for Adobe Connect technical support. I pressed three, since that's exactly what I needed, and the same recorded message told me, "Please note that sales agents cannot assist with non-purchased sales inquiries, please go online." It then abruptly hung up on me. It seemed odd, so I tried a second time, but the same thing happened.
Suffice it to say, I received no help for my purchase and am frustrated at this point. My plan is to chat with their live support once the weekend is over to see if I can get another phone number that might be of more assistance.
This is Adobe Connect's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Adobe Connect agent. This phone number is Adobe Connect's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-685-3644 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Adobe Connect first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Adobe Connect has 1 phone number. It's not always clear what is the best way to talk to Adobe Connect representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Adobe Connect. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Adobe Connect. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.