Mon-Fri 12pm-8pm EST · Press 2 or just stay on the line. · To place an order over the phone, press 1. For customers with questions, press 2. For designers or associates, press 3. For all other questions, press 0.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Zazzle phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Here is how our research team describes the way the Zazzle phone system greets you: To place an order over the phone, press 1. For customers with questions, press 2. For designers or associates, press 3. For all other questions, press 0.
Below are some clips we've found from Zazzle's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Zazzle, the custom made marketplace.
Please choose one of the following options to help us direct your call.
If you would like to place an order over the phone, please press one.
If you are a Zazzle customer and have a question, please press two."
Excerpt from a call with Zazzle
Tuesday, January 2, 2024 6:51 PM
The first phone menu
"Thank you for calling Zazzle, the custom made marketplace.
Please choose one of the following options to help us direct your call.
Thank you for calling Zazzle, and have a great day.
If you would like to place an order over the phone, please press one.
If you are a Zazzle customer and have a question, please press two."
Excerpt from a call with Zazzle
Wednesday, April 10, 2024 8:06 PM
After you press 2
"If you are a Zazzle designer or Zazzle associate, press three.
For information about the production or shipping status of your order, please press one."
Excerpt from a call with Zazzle
Tuesday, January 2, 2024 6:51 PM
What are the hours and when should I call?
Zazzle operates the call center for this 888-892-9953 phone number Mon-Fri 12pm-8pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 91 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Zazzle phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Zazzle staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Zazzle is Monday.The most busy day to call is Tuesday, which averages 180% more phone calls by comparison.Again, this is based on a sample of 91 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Busiest
Wed
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call Zazzle
In summation, the best day to call Zazzle is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Zazzle staffs the call center well on Monday.
When you call Zazzle's customer service phone number with a customer problem, you're greeted by an automated message system with upbeat but not overbearing background music. I called on a Sunday, which I quickly learned is outside of their call center business hours, so the message system thanked me for calling, said they weren't available at the moment, and stated their business hours: Monday through Friday, 9 am to 5 pm, PST. Since they're not available on the weekend, they direct callers to the help section of their website.
After providing this information, the call is automatically terminated. I'm not typically a fan of an automated message system automatically terminating a call, but in the case of a call center actually being closed, it's understandable. (In other cases, it gives the impression that a company is trying to dissuade callers from trying to reach a representative.)
The URL provided on the phone is a shortcut, which is actually great! The URL of their help page, when found through a search engine, is https://help.zazzle.com/hc/en-us. The URL provided on the phone is "zazzle.com/help," which redirects to the former when entered. The latter is, of course, easier to remember and type in, which increases customer accessibility.
Their website has a number of resources; there are sections for general info, orders, and selling, as well as frequently asked questions and most viewed answers. At the bottom of the page, there is a link to email their customer support agents. Considering how helpful their website is, it's too bad I'm not personally able to access an agent through their customer service phone number (I'm unfortunately only able to call on the weekends, not during 9 to 5 weekday business hours).
Hopefully in the future the company will be able to expand their call center services to include hours on the weekend, of course with respect to what the workers at the center are able and willing to provide.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Zazzle
If you have time to do a bit of reading before you call Zazzle, we recommend you read over some of our problem-specific articles.
The Zazzle Black program is our exclusive membership program offering a range of benefits for our customers. For a low annual fee, Zazzle Black members enjoy numerous perks, including free standard shipping on qualifying purchases made on Zazzle.com, early access to sales and promotions, and exclusive discounts on select products. Members also receive priority customer service, ensuring any inquiries or issues are promptly addressed. Whether you're a frequent shopper or an occasional buyer, Zazzle Black provides a hassle-free shopping experience with added value. So, if you're looking to enhance your Zazzle experience with incredible savings and convenience, enrolling in the Zazzle Black program is a must.
Zazzle is an American-based marketplace that provides customers and designers the ability to make custom-designed products. If you are unsatisfied with a product you have received, or you received a damaged/defective item, you may return the item. To start the return process, contact Zazzle customer support and give your reasoning for a return and proof of damage if you are returning a damaged item. Zazzle will cover the shipping costs of returning a damaged item, but not other reasonings for returns.
Zazzle accepts a variety of payment methods to conveniently complete your purchase. We accept all major credit cards including Visa, Mastercard, American Express, and Discover. Additionally, we also accept payments made through PayPal, Apple Pay, and Google Pay. These secure and widely recognized payment options ensure a seamless and hassle-free checkout experience for our customers. Please note that some payment methods may not be available in certain regions or for specific products. Rest assured, we prioritize the safety and privacy of your payment information by utilizing the latest encryption and security measures. Whether you prefer using your credit card or a digital payment platform, Zazzle provides flexibility and peace of mind for your online shopping experience.
Click the link above to get answers to just about any Zazzle customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Zazzle, and their purpose. Are any of these similar to the reason you are trying to call?
Order tracking inquiry: "I'm trying to locate an order that was supposed to be here by the fifteenth."
- From a call lasting 7m 58s , Apr 30, 2024 7:25 PM
Ordering custom matchbooks: "I wanted to ask about the size of them and when it says self-assemble, what does that mean?"
- From a call lasting 11m 22s , Apr 25, 2024 11:15 PM
Call interruption: "Hello? I'll call you back. I'm on the other line."
- From a call lasting 3m 54s , Feb 16, 2024 7:21 PM
Order correction needed: "I want the same design, I just have to put the right information on the card."
- From a call lasting 16m 42s , Feb 16, 2024 6:23 PM
Package for previous resident: "I received a package for someone who used to live at my address but I couldn't locate them to return it."
- From a call lasting 2m 7s , Jan 2, 2024 6:51 PM
More Zazzle Customer Service Contacts
There are of course other ways to contact Zazzle customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Zazzle provides this option.
As a last, sometimes only, resort- Zazzle customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Zazzle's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zazzle agent. This phone number is Zazzle's best phone number because 13,752 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-892-9953 include Missing Order, Account Access, Cancel Order, Refund a Charge, Return an Order and other customer service issues. Rather than trying to call Zazzle first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Zazzle has 2 phone numbers. It's not always clear what is the best way to talk to Zazzle representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Zazzle. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Zazzle. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
