Anonymous: “Someone in another country who was rude when I...”
Waited: 40 mins
yayfunn: “There is no human here. It is just a series o...”
Waited: < 1 min
Why should I comment about customer care at http://www.united.com/web/en-U...?
First, as customers we can all benefit by learning from each other. Any information you find here that is helpful was provided by another United Airlines customer.
Second, we need to keep companies like United Airlines in check. If there is a common problem or complaint related to customer service, we need to make each other aware, and ensure that they are listening.