United Airlines Help Pages

United Airlines Customer FAQ, Forum, and Online Help Desk

United Airlines Help @ united.com
Customer Help
  • It takes an average of 3 hours to fix issues starting at their website.
  • This link goes to the Post Travel Customer Service section of their help site.
  • The most trafficked time of day is around 3:15pm.
  • Common topics include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry, and more.
Since there is a phone number available, we have to recommend calling United Airlines and talking to a real human being instead of searching their help site for answers.

Recent United Airlines help topics searched

I booked a flight and would like to change it due to medical reasons.
flight from israel.**HFGBHF
Cancel my flight due to protests and possible airport shutdown
please correct the date on this ticket (clarice Johnson**************)*From Minneapolis...
i want a refund for my seats
Need to cancel a trip and get a refund due to the murder of family member of the ticket...
I purchased a United Airlines flight during Covid and was never able to use it. I'm wo...
My name is Mark Gibbs and my wife's name is Laura Gibbs. On ******* My wife and myself...
I need to purchase a ticket for my therapy. Cat who has her Health Certificate, rabies...
To Customer Services:*Re: ****************In March **** COVID-** arrived in the state...
We would like to upgrade our seats to Premier Business Class and the United app will no...
Just bought two first class tickets for me, R M De Pirro and my wife Carmen Susana,from...
My flight does not show up in My United
I was chatting with United Agent forever... and it seemed they were working with other...
Our return flight from Aruba resulted in a schedule change, will we be able to get a re...
I am trying to find out why a specific flight was cancelled. PNR *JO*HX, Last Name: Ree...
Confirm NCG*SG *Seat *A, flying in from HOU-IAH**I left me iPad in the little compartme...

United Airlines Online Help at united.com - Info & Stats

Help desk addresshttp://www.united.com/web/en-US/content/Contact/customer/default.aspx?SID=30FF18050E9F4415BB039A78A8A20599
Department you interact withPost Travel Customer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:15pm
Average turnaround time3
Rank amongst all ways to reach them4
Other means of communicationphone, web, email, twitter, facebook
Communication customer rating74%
Quality of help rating72%
Votes for online help7,168
When this was last updatedSat Mar 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-864-8331

United Airlines Help Pages: What to Know

This is the United Airlines help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for United Airlines's best customer help page or faq or forum, this is the best entry point according to 218,658 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-864-8331) which we show above. Sometimes when you dig through the various help topics and volumes on united.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from United Airlines agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting United Airlines: General Information

United Airlines has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with United Airlines using 5 different media: phone, web, email, twitter, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-864-8331 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like United Airlines.

Do United Airlines and GetHuman work together?

GetHuman has no relationship with United Airlines and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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