A:Press 0 then wait on the line through the second menu.Our free phone can also navigate phone menus to get a live human at H&R Block for you.
Q:
Does H&R Block offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 40 seconds.The longest hold times are on Friday, and the shortest are on Tuesday.You can skip the hold time for free.
Toll-free · Mon-Fri 7am-7pm CST · Keep pressing 0 · Please tell me what I can do for you. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for H&R Block below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this H&R Block phone number to document the phone system.
Here is how our research team describes the way the H&R Block phone system greets you: Please tell me what I can do for you.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 then wait on the line through the second menu
Below are some clips we've found from H&R Block's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask for information for security purposes
"I understand you would like to speak to a representative.
To make sure I know how to direct your call. Please briefly tell me your reason for calling.
For security purposes, H and R Block is no longer providing prior year AGI information."
Excerpt from a call with H&R Block
Tuesday, January 30, 2024 3:18 AM
They may need the phone number on your account
"Please note, I'm not finding an account with the number you're calling from.
So let's try a different number. Please say or enter the ten digit phone number a associated with your account."
Excerpt from a call with H&R Block
Tuesday, June 4, 2024 9:19 AM
They may ask your reason for calling (instead of a menu)
"Thank you for calling H and R Block.
This call may be recorded for quality assurance.
I can help you with things like login issues, providing your e file or re refund status, and getting a copy of your return.
Please tell me what I can do for you."
Excerpt from a call with H&R Block
Friday, June 7, 2024 1:45 PM
They may ask you to enter information with the dial pad
"Please hold while I connect you with our automated system to help with your Emerald card request.
Please wait.
Welcome to H and R Block.
Thank you for calling the Emerald account services line.
Please enter the last four digits of your Emerald card number."
Excerpt from a call with H&R Block
Tuesday, February 20, 2024 5:23 PM
They may ask you to say or enter information
"I have found an account based on the number you're calling from.
For security purposes, please say or enter the last four digits of the account holder's Social Security number."
Excerpt from a call with H&R Block
Tuesday, June 4, 2024 9:19 AM
They may need to look up your account
"I understand you would like to speak to a representative to make sure I know how to direct your call.
Please briefly tell me your reason for calling.
Let's look up your account. Please note, I'm not finding an account with the number you're calling from."
Excerpt from a call with H&R Block
Monday, June 17, 2024 3:39 PM
What are the hours and when should I call?
H&R Block operates the call center for this 800-472-5625 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 1,370 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the H&R Block call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this H&R Block phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like H&R Block staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call H&R Block is Sunday.The most busy day to call is Tuesday, which averages 163% more phone calls by comparison.Again, this is based on a sample of 1,370 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday, which is 900% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call H&R Block is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that H&R Block staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Since H&R Block prepares tax returns, individuals might call them for tax-related questions. The company’s clients may need to know about the status of their returns, while others might want to find out what services H&R Block provides. I called the 800-472-5625 customer service number to see if the company helps self-employed persons file and pay their quarterly estimated taxes.
The automated voice response system said, “Thank you for calling H&R Block,” and advised that the call may be recorded for quality assurance. The voice response system began by telling me a list of things it could help me with, including log-in issues, e-file, refund status, and getting a copy of my return. Then the system said, “Tell me what I can do for you.” I asked the question about self-employment tax filing.
The system then tried to find my account by phone number but could not. It asked me to provide a phone number for my account. I told the system that I didn’t have an account with H&R Block, but It asked again for a phone number for my account. I repeated that I did not have one.
Next, the system asked if I filed my taxes using downloaded software or an online product. My answer was “no.” It asked if I wanted to schedule an appointment to file my taxes or leave a message for the office to call me. I interrupted by asking to speak to a representative. The system continued asking if I wanted to schedule an appointment or leave a message. I answered no, so it finally told me to hold for a representative. Then, a different automated voice told me to hold. I heard the usual message about call monitoring for quality purposes.
After a few seconds, a person answered with “Thank you for calling” and identified herself by first name. I told her I did not have an account but had a quick question. I asked her if H&R Block could file estimated taxes for a self-employed person. Her reply was, “They do tax returns for that.” Understanding that a tax return typically refers to the tax document filed in the first quarter of a new year for the previous year’s income, I tried to clarify what she meant. She said I would need a call-back from a tax pro.
Since I preferred to call the tax pro, I asked if there was a number I could call. She quickly found a number I could call but then inquired which city and state I was in. When I told her, she found a local number and an office within 10 miles of my home.
I was satisfied with the assistance I received by calling this customer service number. The friendly and patient representative understood that I needed more information than she could provide but found a local office to help me. She asked if she could help with anything else and wished me a wonderful rest of my day.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call H&R Block
If you have time to do a bit of reading before you call H&R Block, we recommend you read over some of our problem-specific articles.
This article discusses H&R Block's online tax preparation assistance software. It is meant to help you make a tax software purchase decision. A description of the features of all of the four H&R Block packages is provided. A description of the pros and cons of using H&R Block is provided as well.
The cost of using H&R Block services varies depending on the complexity of your tax situation. H&R Block offers a range of tax preparation options, including free online filing for simple returns, and more advanced options for those with complex deductions, investments, or business taxes. The pricing is transparent and tailored to your specific needs, with no hidden fees. To get an accurate estimate of the cost, it is recommended to use H&R Block's online cost calculator or visit a local office for a personalized quote. Overall, H&R Block strives to provide quality tax services at competitive prices, ensuring you receive the maximum refund or lowest tax liability possible.
Yes, H&R Block offers comprehensive assistance with business taxes. Our experienced tax professionals are well-versed in the complexities of business tax regulations and can help with a wide range of tax needs for small businesses, partnerships, corporations, and self-employed individuals. We can assist with filing federal and state tax returns, maximizing deductions, navigating tax credits and incentives, ensuring compliance with tax laws, and providing year-round support. Our tax experts have a deep understanding of the unique challenges that businesses face and can provide personalized guidance tailored to your specific needs. With our reliable and professional service, you can trust H&R Block to help you achieve accurate and optimized tax outcomes for your business.
Click the link above to get answers to just about any H&R Block customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to H&R Block, and their purpose. Are any of these similar to the reason you are trying to call?
Request for tax return: "Copy of return."
- From a call lasting 2m 36s , Nov 19, 2024 9:14 PM
Inquiry about balance: "A balance on my H and R Block card."
- From a call lasting 5m 24s , Nov 19, 2024 3:30 PM
Request for return copy: "Copy of return."
- From a call lasting 2m 14s , Nov 19, 2024 3:11 PM
Request for return history: "I need copies of my return history."
- From a call lasting 2m 34s , Nov 19, 2024 2:23 PM
Requesting tax return copy: "Hello, I need some help with obtaining a copy of my tax return."
- From a call lasting 3m 7s , Nov 16, 2024 9:54 PM
Information about why customers call H&R Block is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, H&R Block provides this option.
Usually respond within a day - these go to the social media folks, who can assist you in getting the right help
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and H&R Block will reply our your email.
H&R Block Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
H&R Block, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- H&R Block customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is H&R Block's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a H&R Block agent. This phone number is H&R Block's best phone number because 188,124 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-472-5625 include Refund a Charge, Ask For Tax Help, Track a Tax Return, Can't Login, File a Return and other customer service issues. The H&R Block call center that you call into has employees from Alabama, Indiana, California, Florida and is open 24 hours, 7 days according to customers. In total, H&R Block has 3 phone numbers. It's not always clear what is the best way to talk to H&R Block representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for H&R Block. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like H&R Block. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
