Without your information, I'm unable to route your call. If you're a health care provider, please say yes or press one. Otherwise, please say no or press two."
I just took my daughter to the orthodontist to talk about braces, and the assistant told me that some insurance will offer a one-time payment or small assistance program. I don't know if Guardian Dental does or not, so I decided to give them a call. I tried to look on their website but it was having technical issues, which actually the greeting message confirmed as well. I knew it might take a minute, but I figured it was worth it if I got any help paying for the braces.
Once I got through the long intro message, a virtual assistant said, "To begin, are you a healthcare provider?" I answered no, and then it repeated back, "I think you said, you are a member, is that correct?" This was a slightly odd response, but I'm a member so I just responded back yes.
Then the virtual assistant said, "Which of the following are you calling about? You can say dental, vision, disability, life, accident, critical illness, hospital indemnity, or cancer." The assistant talked rather fast, but I was able to keep up well enough and responded "dental" at the end of the list. It then gave me more options stating, "Please tell me which of the following options you're calling about, benefits or ineligibility, claims, locate a dentist or transfer to a new dentist, or if you are having an after-hours dentist emergency, say telehealth."
It then asked me for the primary holder's ID number which I didn't have, but it didn't turn out to be a problem. Instead, it transferred me straight to an agent which only took about 30 seconds. The agent didn't speak the clearest English, but she was able to get into my account and answer my question. Overall the call took about five minutes which wasn't bad at all.
This is Guardian Dental Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Guardian Dental Insurance agent. This phone number is Guardian Dental Insurance's best phone number because 6,570 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-541-7846 include Speak to an agent, I've been canceled, Find a provider, Referrals, Billing inquiries and other customer service issues. Rather than trying to call Guardian Dental Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Guardian Dental Insurance has 2 phone numbers. It's not always clear what is the best way to talk to Guardian Dental Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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