Toll-free·Calls Customer Service·Most popular Bissell number
Q:
How do I talk to a live human at Bissell?
A:Press 4, then 2
Q:
Does Bissell offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat 9am-8pm, Sun 10am-7pm EST.The least busy day is Sunday, and the most busy day is Friday. Details
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Bissell phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4, then 2
Below are some clips we've found from Bissell's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thanks for calling BISCO. Calls may be recorded for quality assurance.
Assurance or training purposes. I'm BISL's virtual assistant.
You are calling outside our normal business hours, and our agents are not available. But all try my best to help you.
I can help with locating a service center.
Getting the status of an order, help you register a product or I can provide our business hours.
In a few words, tell me why you're calling today."
Excerpt from a call with Bissell
Thursday, May 2, 2024 12:26 PM
They may ask you to say or enter information
"Got it. We can help with that.
We can assist you with vacuums, full size, and portable deep cleaners, formulas, steam products, steam parts, connected products, or other products.
I can also return you to the main menu, or I can repeat these options.
What product type are you calling about?
Alright.
You mentioned a product type that I'm not familiar with yet.
Please try again or say other products."
Excerpt from a call with Bissell
Friday, April 5, 2024 2:04 PM
What are the hours and when should I call?
Bissell operates the call center for this 800-237-7691 phone number Mon-Fri 8am-10pm, Sat 9am-8pm, Sun 10am-7pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 148 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bissell phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bissell staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Bissell is Sunday.The most busy day to call is Friday, which averages 400% more phone calls by comparison.Again, this is based on a sample of 148 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call Bissell
In summation, the best day to call Bissell is Wednesday.
Why Customers Call Bissell
If you have time to do a bit of reading before you call Bissell, we recommend you read over some of our problem-specific articles.
The warranty period for Bissell products varies depending on the specific product and the country it is purchased in. Generally, most Bissell products come with a limited one to five-year warranty from the date of purchase. However, certain products may have different warranty durations, such as six months for some accessories or consumables. It's important to check the product's documentation, packaging, or Bissell's website for the specific warranty details. Additionally, Bissell offers extended warranties for purchase, providing additional coverage beyond the standard warranty period. For any warranty claims or inquiries, customers can contact Bissell's customer support team for assistance.
Yes, Bissell products are safe for use around pets. The safety of our customers and their furry companions is our top priority. All our products are carefully formulated and tested to ensure they are pet-friendly. We understand that pets are part of the family and their health and well-being are important. Our cleaning solutions are free from harmful chemicals or toxins that could be harmful to pets. Additionally, our machines and tools are designed to efficiently clean pet messes, including fur, stains, and odors, without causing any harm to pets. We recommend following the instructions provided on the product labels and consulting with your veterinarian for any specific concerns. With Bissell, you can confidently keep your home clean and safe for your beloved pets.
When you purchase a Bissell product, you want to register it as soon as possible. This will help you keep up to date on product improvements, protect your warranty if you have to repair or replace your product, and give you access to special deals. Registering can be done online, via the mobile app, mail, or just by purchasing your product directly from the Bissell website.
Click the link above to get answers to just about any Bissell customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Bissell, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking replacement tank cap: "I lost the cap for the tank of my Bissell shampooer and I'm trying to find a replacement cap."
- From a call lasting 12m 14s , Apr 3, 2024 5:05 PM
Warranty inquiry: "I'm having a problem with my steam cleaner, and I want to know how long the warranty is."
- From a call lasting 5m 14s , Mar 26, 2024 4:12 PM
Troubleshooting SpinWave issues: "When I turn it on, it'll stay on for about two to three seconds and then shut off."
- From a call lasting 34m 42s , Mar 19, 2024 6:59 PM
Order completion assistance: "I just want to talk to somebody that can help me finish my order so I can pay and get the items that I want."
- From a call lasting 9m 10s , Feb 21, 2024 7:46 PM
Machine not working properly: "My vacuum is not moving on the carpet and the suction is no good."
- From a call lasting 13m 25s , Feb 20, 2024 5:40 PM
Troubleshooting product issue: "It's hot, but it won't do nothing else but the noise, no steam at all."
- From a call lasting 13m 56s , Feb 15, 2024 2:39 PM
Replacement wand needed: "The wand on my Spot Clean Pro cleaner cracked, and I can't use it properly anymore."
- From a call lasting 5m 31s , Jan 30, 2024 2:18 PM
Return request for portable cleaner: "I purchased a little green portable cleaner as a gift but found another one, so I want to return the unopened one and get my money back."
- From a call lasting 4m 35s , Jan 27, 2024 9:54 PM
More Bissell Customer Service Contacts
There are of course other ways to contact Bissell customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Bissell customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Bissell's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bissell agent. This phone number is Bissell's best phone number because 3,204 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-237-7691 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Bissell first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Bissell has 1 phone number. It's not always clear what is the best way to talk to Bissell representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Bissell. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bissell. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.