Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Asos will reply our your email.
Asos, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of Asos, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Asos customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Asos?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Asos, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
ASOS has a flexible and customer-friendly return policy. They accept returns within 28 days from the date of delivery for full-priced items, and within 14 days for sale items. The return process is simple and free, with a prepaid return label included in the original package. To be eligible for a refund, the items must be in their original condition, unworn, and with all tags attached. ASOS offers multiple return options, including drop-off points, post office drop-offs, and courier collection for convenience. As soon as the return is received and processed, the refund is issued to the original payment method. However, it is important to note that certain items like swimwear, lingerie, and earrings are non-returnable for hygiene reasons, unless they are faulty.
Although ASOS is based out of London, England, they do provide free returns to those in the United States. Read these helpful tips to assist you with your return.
Asos accepts various payment methods to ensure a convenient and secure shopping experience. Customers can conveniently pay for their purchases using major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, Asos also accepts payments through Apple Pay, Google Pay, and PayPal, allowing users to make quick and hassle-free transactions. These trusted payment options offer flexibility and assurance to customers worldwide. Please note that the availability of payment methods might differ by location and certain payment methods may not be accepted in some countries. Asos continually strives to enhance its payment options, ensuring seamless and secure transactions for its customers globally.
Click the link above to get answers to just about any Asos customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
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Conclusion and closing notes
You came here to see Asos's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Asos agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Asos anyways and help you with your issue. Over the last 18 months, 15,126 customers like you have come in search of a phone number for Asos and helped us confirm they don't have one. Common reasons that people try to call Asos customer support department include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Asos first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via email or facebook or twitter or web. Unfortunately, right now Asos doesn't have any phone numbers. It's not always clear what is the best way to talk to Asos representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Asos Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Asos, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Asos customers like yourself.
GetHuman does not provide call center services or customer support operations for Asos. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Asos. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.