Paul: “Lost luggage Sunday 12/29 Dallas started lost ...”
Waited: 95 mins
Why should I comment about customer care at https://www.facebook.com/aa?
First, as customers we can all benefit by learning from each other. Any information you find here that is helpful was provided by another American Airlines customer.
Second, we need to keep companies like American Airlines in check. If there is a common problem or complaint related to customer service, we need to make each other aware, and ensure that they are listening.