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FreedomPop Customer Service

Phone Number & Contact Info

FreedomPop's Best Phone Number

888-702-8302
Toll-free·Calls Customer Service·Most popular FreedomPop number
Q:

How do I talk to a live human at FreedomPop?

A:Press 2, then 4, then press the number to indicate the type of device
Q:

Does FreedomPop offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm PST. The least busy day is Tuesday, and the most busy day is Monday. Details
Q:

How long will I wait on hold?

A:The average hold time is 8 minutes. The longest hold times are on Thursday, and the shortest are on Friday.

FreedomPop Customer Phone Numbers

Technical Support

888-915-2647
Toll-free · Mon-Fri 9am-5pm PST · Press 2, 4, then press the number to indicate the type of device ·

Billing

888-743-8107
Toll-free · Mon-Fri 9am-5pm EST · Press 5 ·

Cancellations

888-731-1555
Toll-free · Mon-Fri 9am-5pm PST · Press 2, 2, then 1 to initiate call back. OR Follow prompts ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this FreedomPop phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2, then 4, then press the number to indicate the type of device

What are the hours and when should I call?

FreedomPop operates the call center for this 888-702-8302 phone number Mon-Fri 9am-5pm PT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 6,329 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FreedomPop phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FreedomPop staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call FreedomPop is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 6,329 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call FreedomPop

In summation, the best day to call FreedomPop is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that FreedomPop staffs the call center well on Tuesday.

Calling this FreedomPop Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Feb 23, 2024

My father needs a new cellphone in the LA area, so it made sense to look into FreedomPop to see what they can offer him. He isn't the best at technology so he tried to call but told me he had all types of problems attempting to reach them. I assumed that he was doing something wrong, so I thought that I would give it a try and see if I could get him signed up. It turns out that he wasn't wrong, as I also struggled to deal with their customer service. 

FreedomPop is tagged as the most popular source of internet and cellphones for seniors, but they don't really make it that accessible for them to sign up. Granted, they probably have hundreds of thousands of customers, but it was an uphill battle getting my father signed up. I'm sure a lot of people contact them about cell phone service, internet service, and problems with service regularly, but despite that, they could maybe pay a little more attention to the service they give. I will note that I still signed my father up with them because the price can't be beat, just be prepared for the process to take some time. 

To start, I tried to call this number and to my shock, it led me to an adult chatline. Unfortunately, I had my phone on speaker in a public place so that was slightly embarrassing. I quickly hung up and tried again thinking that I had dialed wrong, but sure enough, it led me there again. Then I tried to call the number I found on their website, 1-800-702-8302, but it said that I was calling after hours. 

With no other choice, I waited until my lunch break the next day to try again. I once again called the number from the website, and it said that I was calling after hours. This seemed odd since it was 11 am in the afternoon PST, but after multiple tries, I still got the same result. Then I tried to call the number ending in 1353 (not on speaker), and this time I got a spam line that was advertising services for seniors. 

At this point, it was clear that calling wasn't going to work so I went on their website and found the live chat. The live chat agent is very slow to respond and informed me the telephone lines are working fine. However, I tried again and got the same message that I was calling after hours. I ended up giving up on talking to anyone and just used the website to sign my father up for the service. I just hope he doesn't experience any issues because I really don't know how to get ahold of anyone from FreedomPop. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call FreedomPop

If you have time to do a bit of reading before you call FreedomPop, we recommend you read over some of our problem-specific articles.

What is the coverage area for FreedomPop?

FreedomPop operates using a combination of networks to provide coverage to its users. Initially, the service relied on the Sprint network, which offered coverage across the United States. However, FreedomPop has recently expanded its coverage to include AT&T and T-Mobile networks as well. This strategic partnership allows FreedomPop users to benefit from a wider coverage area across the country. Keep in mind that coverage availability may vary depending on your location and the network you are connected to. FreedomPop offers a coverage checker tool on their website, where you can enter your address and check the available coverage in your area. This tool provides an accurate depiction of the coverage area and ensures that you can enjoy reliable connectivity wherever you are.

What is the warranty policy for FreedomPop devices?

FreedomPop offers a comprehensive warranty policy for its devices. All new devices purchased directly from FreedomPop's official website or authorized retailers are covered by a one-year limited warranty. This warranty ensures that devices are free from defects and malfunctions during normal usage. If a manufacturing or craftsmanship defect arises, FreedomPop will repair or replace the device at no additional cost. However, this warranty only applies to hardware issues and does not cover accidental damage, improper use, or unauthorized modifications. To initiate a warranty claim, customers need to contact FreedomPop's customer support within the warranty period and provide necessary proof of purchase. Independence and satisfaction in device performance are paramount to FreedomPop, and they strive to address any concerns promptly under their warranty policy.

Does FreedomPop offer international calling and texting?

Yes, FreedomPop offers international calling and texting services. With FreedomPop, you can stay connected with family, friends, and colleagues around the world. They provide affordable international calling plans that fit your needs and budget. You can make calls to over 50 countries, including popular destinations like Canada, Mexico, India, and the United Kingdom. Additionally, FreedomPop offers free international calling to other FreedomPop users. Texting internationally is also available with their various plans. Whether you need to make a quick call or send a message to someone across the globe, FreedomPop has you covered with their international calling and texting services. Stay connected internationally without breaking the bank with FreedomPop.

Top FreedomPop customer service problems

Click the link above to get answers to just about any FreedomPop customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More FreedomPop Customer Service Contacts

There are of course other ways to contact FreedomPop customer service besides the phone. Below we list the best ones, by medium.

FreedomPop Customer Email Addresses

support@freedompop.com - Customer Service
Customer service email address. Best way to get in touch.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and FreedomPop will reply our your email.

FreedomPop Customer Service on X (formerly Twitter)

@FreedomPopHelp - Customer Service
Company dedicated customer service Twitter feed
FreedomPop, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

undefined Customer Service on Facebook / Messenger

Some customer service teams, like that of FreedomPop, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

FreedomPop Customer Help Desk / Web Support

freedompop.zendesk.com - Technical Support
Online technical support help page
freedompop.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- FreedomPop customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is FreedomPop's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FreedomPop agent. This phone number is FreedomPop's best phone number because 37,974 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-702-8302 include Cancel Service, Change Plan, Dispute a Charge, Unlock Phone, Device Support and other customer service issues. The FreedomPop call center that you call into has employees from California and is open Mon-Fri 9am-5pm PT according to customers. In total, FreedomPop has 4 phone numbers. It's not always clear what is the best way to talk to FreedomPop representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for FreedomPop. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FreedomPop. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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