Uphold Customer FAQ

Withdrawal times from Uphold can vary depending on the method used. For withdrawals to bank accounts, it typically takes 1-3 business days, subject to weekends and holidays. For withdrawals to cryptocurrencies, it's usually immediate but can take up to 10 minutes because of the transaction verification process on the blockchain. Please remember that these times are estimates and actual times may vary based on factors outside of Uphold's control. Always make sure to allow ample time for your transactions to process.

If you're unable to access your Uphold account, it might be due to wrong login credentials or issues with your internet connection. Ensure that your username and password are correct. If you've forgotten your password, use the "Forgot Password" feature to reset it. Please ensure that your caps lock is off because passwords are case-sensitive. Also, check your internet connection to see if it's working properly. If the problem persists after trying these solutions, it's likely a technical problem from Uphold's end. At times, issues like system updates or maintenance can affect access, so please try again after some time.

We're sorry you're experiencing difficulty with the verification process. Please ensure that your selfie is clear and the lighting is good. Also, make sure your face is fully visible and not obscured by hats or sunglasses. Furthermore, serious expressions work best for facial recognition technology. If you are still facing issues after trying these suggestions, it may be a technical issue that might require you to wait for a bit before trying again. If the problem still persists, keep in mind that Uphold's support team is always there to assist you.

We're sorry to hear about your situation. Typically, fund transfer from Uphold to a brokerage account should be fairly smooth. However, different factors might cause a delay, including document verification, network congestion, or technical issues. If Uphold has informed you of the transfer, it should be processed soon. But without a specific account assessment, we can't provide more precise information. Please stay patient and continue to communicate with Uphold's support team.

We're truly sorry to hear about your loss. At Uphold, security and data privacy is of utmost importance. We cannot provide direct access to someone else's account without legal documentation. As a next of kin, we would recommend you to consult with a legal advisor who can guide you through the process. Once you get the necessary legal documents that provide you the right to access the deceased person account, reach out to Uphold's customer support with the documents for verification. After their approval, you should be granted access to the account.