TomTom Customer FAQ

If the Bluetooth icon is not visible on your TomTom navigation screen, it might be because the Bluetooth feature is turned off. You can turn it on by accessing the menu of your device. From there, select "Settings," then "Bluetooth," and finally, toggle the switch to "On." If your device model doesn't support Bluetooth functionality, you won't see the icon. If you're sure your device does support Bluetooth and you're still having trouble, there could be technical issues with your device that need to be addressed.

To have your TomTom updates sent to a new email address, you first need to update the email address linked to your TomTom account. You can do this by logging into your account on the TomTom website or app, going into the 'Account' or 'Settings' section, and then changing your email address. After you've done this, all future updates and notifications will be sent to the new email address. However, if the update has already been sent to the old email, then you may need to request that it's sent again, after you've updated your email details.

It's possible this issue could be due to a few different factors. Make sure you've updated your TomTom app to the latest version as outdated software often encounters such problems. The address you're trying to find should be entered accurately too. Sometimes the location might not be in the map's database yet, especially if it's a new development. Also, you need to ensure you have a stable internet connection for the app to function correctly. If these suggestions don't help, it may be worth using the location coordinates (longitude/latitude) to pinpoint the exact location.

Es kann verschiedene Gründe haben, warum die Routenplanung von Deutschland nach Tschechien nicht möglich ist, auch wenn Sie zwei Karten haben. Es kann sein, dass die Karten veraltet sind und ein Update benötigen. Oder vielleicht gibt es auf einer der Karten eine Straße oder einen Weg, den das TomTom-System nicht erkennt. Vergewissern Sie sich, dass beide Karten vollständig geladen und auf dem neuesten Stand sind. Überprüfen Sie auch, ob es Einschränkungen oder spezifische Einstellungen für die Routenführung in den Einstellungen Ihres TomTom-Geräts gibt.

We're sorry to hear about this misunderstanding, but we can't directly handle billing or payment issues. You must get in touch with TomTom's customer service directly. They will be able to help you rectify any issues with unwanted charges. They also have the authority and access to refund your charges if they were indeed processed in error. To prevent it from happening again in the future, you can review your account settings or your device settings, as automatic updates could have been enabled.