Airtel Ghana Customer FAQ

The cost for replacing a lost Airtel Ghana SIM card can vary depending on the type of SIM card you had, such as Prepaid or Postpaid. Generally, the replacement cost tends to be minimal. It's recommended to visit the nearest Airtel Store to know the exact pricing and to complete the replacement process. Remember to carry a valid photo ID proof for the verification process.

To replace a lost SIM card with Airtel Ghana, you will have to visit an authorized Airtel shop near you. The cost of replacing a lost SIM card can vary, but it is generally affordable. Please remember to take a valid ID with you for identification purposes. The new SIM card will have the same number as the lost one once it's activated. Be sure to also inform the authorities about the lost SIM to prevent misuse.

At present, Airtel Ghana does not support eSIM activation abroad. An eSIM can only be activated while you're in Ghana. It's also essential to ensure that your device supports eSIM functionality. If you are already in a foreign country, we'd recommend contacting someone in Ghana who may assist in carrying out the eSIM activation process. Once your eSIM profile is downloaded and activated in Ghana, you should be able to use it elsewhere without any significant issues. Always remember to choose a suitable roaming or data plan to avoid heavy charges.

The price for AirtelTigo pocket mifi can vary depending on the specific retailer and any ongoing promotions or deals. The usual range is between GHS 200 - GHS 300, however, we suggest checking with an official AirtelTigo store or authorized dealer to get the most accurate and current price. Additionally, the pocket mifi usually comes with some free data upon activation, but the actual amount will also depend on the ongoing deals or promotions.

We're sorry to hear that you're facing these issues with your Airtel Ghana connection. This might be caused by issues with network coverage, your sim card, or your device settings. You could try restarting your device to see if that resolves the problem. Alternatively, you could check your sim card in another phone to rule out device-specific issues. You should also make sure that the network settings on your phone are correct and that the Airtel network is selected. If these steps don't resolve the issue, your sim card might be faulty and require replacement. Please visit your nearest Airtel Ghana customer service center for further assistance.