24 hours, 7 days · Only from a O2 Mobile phone · Go to top up menu and enter a credit card number wrong 3 times 'then' she says "press 1 to start again or for help please call 4445" but dont!!! DONT call 4445 or press 1 'BUT' press 2 ·
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this O2 Mobile phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Dial from o2 mobile, direct line to upgrades, ask to be put through to proper department
What are the hours and when should I call?
O2 Mobile operates the call center for this 0800 9777 337 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 239 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this O2 Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like O2 Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call O2 Mobile is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 239 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call O2 Mobile
In summation, the best day to call O2 Mobile is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that O2 Mobile staffs the call center well on Thursday.
Why Customers Call O2 Mobile
If you have time to do a bit of reading before you call O2 Mobile, we recommend you read over some of our problem-specific articles.
Yes, you can use your O2 mobile plan abroad. O2 offers a roam like home service called O2 Travel. With O2 Travel, you can use your mobile plan in over 75 destinations at no extra cost. This means you can make calls, send texts, and use data just like you do at home. However, it's worth noting that O2 Travel is subject to fair usage policy, which means there may be limits on the amount of data you can use abroad. If you are traveling to a destination not covered by O2 Travel, standard roaming charges will apply. It is recommended to check the specific details and charges for your destination before you travel to avoid any unexpected costs.
Yes, O2 allows tethering or hotspot usage on their network. You can easily share your mobile data connection with other devices such as laptops, tablets, or other smartphones. This enables you to access the internet on multiple devices by using your O2 mobile data. Tethering or hotspot usage is particularly beneficial when there is no Wi-Fi available but you need internet connectivity on other devices. However, it is important to note that tethering or hotspot usage may incur additional charges depending on your mobile plan. Make sure to check your tariff details or contact O2 customer service for more information on tethering or hotspot usage on their network.
Click the link above to get answers to just about any O2 Mobile customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More O2 Mobile Customer Service Contacts
There are of course other ways to contact O2 Mobile customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, O2 Mobile provides this option.
O2 Mobile Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
O2 Mobile, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
undefined Customer Service on Facebook / Messenger
Use this link to connect with customer service through Facebook
Some customer service teams, like that of O2 Mobile, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Use this link to find customer service help through their website
As a last, sometimes only, resort- O2 Mobile customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is O2 Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a O2 Mobile agent. This phone number is O2 Mobile's best phone number because 1,434 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0800 9777 337 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call O2 Mobile first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or facebook or twitter. In total, O2 Mobile has 5 phone numbers. It's not always clear what is the best way to talk to O2 Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for O2 Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like O2 Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.