When you call the customer service line for Qantas Airlines, you're greeted by an automated message system. There aren't any alternative language options; rather, it immediately asks you to enter your Qantas frequent flyer membership number, or press the star key if you don't know it. Oddly, there aren't any other options presented. If you don't make a selection, the recording will repeat for three cycles, then present a more proper phone menu (which is again odd, but okay).
Press the star key for ACCC remediation; press 1 for flight credit(s), Qantas Pass, or to check the status of a refund; press 2 for existing bookings; press 3 for new bookings; press 4 for frequent flyer, Qantas Club, Qantas Money, insurance, and marketplace; press 5 for all other concerns, such as baggage or feedback.
I'm personally unfamiliar with the Qantas Club, Qantas Money, insurance, and marketplace; I assume they're perks for frequent flyers, but I'm not sure. As a new customer and first-time caller, I would've appreciated a bit more information on these Qantas Airlines-specific programs.
Aside from that, I don't understand why I had to wait for the opening phone menu to repeat for three cycles before being taken to a second, and proper, customer service phone menu. Once there, I was able to select the option for new bookings and go from there; the automated system just didn't make the process of reaching a representative particularly easy or straightforward.
The rep I spoke to was okay; I don't have anything to complain about. He was professional and helpful. Although he did direct me to Qantas Airlines' website, which is a bit of a pet peeve of mine (I know companies have websites, I am choosing to call for a reason), but I imagine it's a standard and ultimately helpful piece of advice for many callers, especially seniors.
This is Qantas Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Qantas Airlines agent. This phone number is Qantas Airlines's best phone number because 19,428 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-4500 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. The Qantas Airlines call center that you call into has employees from Wilmington, DE / El Salvador and is open 24 hours, 7 days according to customers. In total, Qantas Airlines has 1 phone number. It's not always clear what is the best way to talk to Qantas Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Qantas Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Qantas Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.