If you are calling for technical support, press one. If you need help selecting a product, from netgear dot com or have an existing order, press two. To repeat these options, press zero."
For Nighthawk router or mesh system, press one. For cable modem routers, press two."
I have parental controls set on my Netgear router and pay extra each month to customize the settings within my home. However, when I set up the program I may have been a little ambitious, and I think some of the settings are too strict. I'm having issues walking back those restrictions, so I figured it would be best to just contact customer service and talk to someone who could guide me through the process. I certainly can't ask the kids for help!
While Netgear is known for its routers, it sells a range of products, including mobile broadband, hotspots, business products, WiFi extenders, and more. So, I wasn't surprised it took me about four minutes to get to someone when I called Netgear's 888-638-4327 phone number. What was nice was the fact that once I got to the hold line there was no wait. Most of my time was spent working through the phone directory. I suppose with so many products there's no way to get around it. I did get the chance to listen to their extensive directory and learn about some new products, so that was interesting at least.
When I called, an automated assistant said, "Thank you for choosing Netgear. For all data privacy queries, please go to Netgear.com/privacy. If you are calling for technical support, press 1. If you need help selecting a product from Netgear.com, or have an existing order, press 2." I chose 1. Then, it said, "To direct your call to the correct support team, please have the model number available. For Nighthawk router or mesh system, press 1. For cable modem routers, press 2. For Orbi, press 3. For mobile broadband and hotspots, press 4. For the Meural digital canvas, press 5. For services including Armor or smart parental controls, press 6. For WiFi range extenders and WiFi adapters, press 7. For Powerline, press 8. For business products, press 9."
I selected option 6. Then, I had two more choices. The system asked me if I needed help with smart parental controls or billing, and I chose parental controls. After that, it was clear sailing. I had to listen to the standard privacy warning, and before hold music could even start, an agent answered the phone. At first, his voice was a little muffled, but the line cleared up and I was able to hear him much better. We talked and joked about the settings I had in place, and he helped me troubleshoot the system. Finally, everyone in my household can access the internet again.
This is Netgear's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Netgear agent. This phone number is Netgear's best phone number because 21,084 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-638-4327 include Device Setup, Inquire About a Product, Refund a Charge, Account Access, Device Support and other customer service issues. The Netgear call center that you call into has employees from Mexico, New York, Texas, Pennsylvania and is open 24 hours, 7 days according to customers. In total, Netgear has 1 phone number. It's not always clear what is the best way to talk to Netgear representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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