When you call the customer service phone number for Equifax (Canada) with a customer problem, you're first greeted by an automated message system. The recording instructs those who are calling about recent changes to their Equifax online account to visit their website, www.equifax.ca. It mentions that their website additionally has a section for frequently asked questions and directs callers on where to find the FAQ on the site. For instant online access to your file, the system again directs you to their website.
An option to receive service in French is presented, which is far more detailed than any other alternative language option I've heard on an automated message system. Most systems instruct callers to press a number on the keypad for the alternative language option. Equifax (Canada)'s system, however, states the entire message that was initially provided in English in French as well. This is great in terms of accessibility.
You can bypass this French language part of the recording by pressing one. In fact, this opening main menu only offers the number one to say or press in order to continue navigating the system. I had the impression the company greatly prefers customers to seek assistance via their website rather than over the phone.
If you don't select the French language option or press one for service in English, the automated message will repeat three times and then take you to the "real" main menu, for lack of a better word.
If your identification information has been lost or stolen, press one; if you have been the victim of fraud, press two; if you would like a copy of your own personal credit file or score, if available, press three; if you've recently had a change of address or need to update or verify your credit address, press four; if you have been denied credit, press five; to obtain Equifax (Canada)'s mailing address, press six; and for any other questions, press eight.
This second part of the automated message system will repeat for three cycles if none of the presented options is selected, and then automatically connect you to an agent. This is great because many other companies' message systems will simply disconnect the call. User accessibility is increased by automatically connecting to an agent at this point.
However, it's worth noting there is no immediate option to speak with a representative. I understand the need to siphon callers' concerns to the relevant departments, although for those who struggle to navigate automated message systems—such as the elderly population or individuals with certain disorders and/or disabilities—an immediate option to connect to a human being would be very helpful.
Once connected to a representative, they were able to answer my questions quickly and efficiently. There was no wait time either; I simply waited a few moments and was connected.
Overall, this is a solid customer service line. The representatives are great, assuming they're similarly helpful and amiable as the individual I spoke to, and the message options for relevant concerns are practical.
This is Equifax (Canada)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Equifax (Canada) agent. This phone number is Equifax (Canada)'s best phone number because 8,724 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-828-5961 include Dispute Credit Report, Cancel Service, Account Access, Unfreeze Credit, Freeze Credit and other customer service issues. Rather than trying to call Equifax (Canada) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Equifax (Canada) has 2 phone numbers. It's not always clear what is the best way to talk to Equifax (Canada) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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