If you are a consumer calling for repair or technical support, please press one. If you are calling for business or commercial support, please press two."
For e shop and e store order inquiries, press one. For pro art series, press two."
Individuals and businesses can call ASUS customer support to ask about products and services, including computers, gaming consoles, motherboards and servers. Being vaguely familiar with ASUS laptops and thinking they might be economical, I wanted to learn more about the ports available on the devices. Rather than visiting the website, I felt I could get specific questions answered better by calling the customer support number.
When I called ASUS customer support at 877-339-2787, the voice response system thanked me for calling ASUS product support and instructed me to press “9” for Spanish. For personal support, I could press “1,” and for help with commercial issues, I could press “2.” The system said I needed to have my product serial number available and told me to wait for the next available agent. It also noted that the call would be monitored and recorded for quality assurance.
The system offered a list of numerical options to press for ASUS services, including answers to questions about products such as notebooks, tablets, desktops, handheld devices and motherboards. The system allowed me to press “9” to repeat the options. I chose the option I thought would provide information on personal computers. The voice response system explained that I agreed the company could collect data for customer support and analysis by continuing the call. It also said I could visit the official website to learn more about ASUS data use and protection policies.
There was a long pause of dead air before the automated voice said someone would answer my call. Music began playing, and shortly after that, there was an announcement from the automated response system that provided an overview of ASUS products, warranties and services. Listening to this information helped me pass the time while waiting for someone to answer my call. There was a second announcement repeating the information mentioned earlier, followed by music, a pause, more music and several minutes of dead air. There was no way to initiate a callback.
I did not have the opportunity to speak to a human. I waited for more than eight minutes before I decided to hang up. Before this call, I didn’t know much about the company, but my interest in learning more about their laptops prompted me to call them. Although I never spoke with a human, I learned from the voice response system that not only does ASUS offer laptops but many other products and services.
This is Asus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Asus agent. This phone number is Asus's best phone number because 15,564 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-339-2787 include Device Support, Track a Package, Warranty Claim, Refund a Charge, Account Access and other customer service issues. Rather than trying to call Asus first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or email or twitter. In total, Asus has 3 phone numbers. It's not always clear what is the best way to talk to Asus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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