Ordering watches, glasses or sunglasses from eWatches.com is easy and convenient, but sometimes you need to return items. Items must be in new condition with no alterations and tags still attached. Anything returned within 30 days of purchase are eligible for a cash refund, but items between 31-180 days result in a store credit. Items purchased more than 180 days prior are ineligible for a refund. Additionally, you can cancel an order within one hour of placing it to avoid charges to your payment method.
With more businesses turning to online retailers over brick-and-mortar stores, there are more options for individuals regarding brands, retailers, and prices. If you aren't happy with the glasses or sunglasses you purchased from eWatches.com, how do you get a refund? You can learn more about eWatches.com's online store by contacting customer support here, and below are steps you can take to request a refund.
There are two options for requesting a refund from eWatches.com, returning the product or canceling your order.
It's important to note you have a small window of opportunity to cancel your order on eWatches.com. You must cancel within one hour of placing your order because the orders are processed and shipped quickly. To cancel your order within that one-hour time frame, do the following:
This will stop the payment from processing.
Once the company processes and ships your order, your only option is to return it and request a refund. There's a limited opportunity to return an order from eWatches.com for a cash refund. Anything sent back after 30 days will result in a store credit, and you can't return items after 180 days. Additionally, customized orders are not eligible for return or refund.
To request a refund, follow these steps:
If you get a store credit, it will never expire, so you can use it anytime. Make sure your returned item has no missing parts (unless that was the reason for the return). If you return glasses, clean any fingerprints from the lenses. Additionally, returned items must still have all tags attached. Watches must be the size they were when shipped. You will also have to pay $6 to cover shipping costs.
When ordering from eWatches.com, it's important that you are satisfied with your item. If you need more information or assistance with a return, contact eWatches.com customer support here.
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