PoshMark Customer FAQ

If you find your Poshmark account locked, try resetting your password. You can do so by clicking 'Forgot password' on the login page, then follow the instructions sent to your email. Be sure to check your spam or junk folders if the email doesn't appear in your inbox. If this doesn't work, you've viewed the most up-to-date contact information here on Poshmark's support page to contact Poshmark directly for further assistance. Please remember not to share sensitive personal details or password information through email or any unauthenticated dialogues for your online safety.

If you're not receiving shipping labels from PoshMark, first ensure that your email address is correctly entered in your account settings. If it's correct, check your email's spam or junk folder as the email with the label might have been filtered there. Sometimes, Internet Service Providers (ISPs) can block emails, so try adding PoshMark as a safe sender. If you're still having trouble, go to your sold items and select 'Need New Shipping Label' to have a new one emailed to you.

We're sorry to hear you're having trouble reaching out to PoshMark. It's important to note that PoshMark's customer service team may experience high volumes of inquiries, which can cause delays in response time. Please ensure your email contains all necessary information such as your username, the issue you're having, and any supporting evidence that may speed up the process. For urgent matters, you can also try to reach out through PoshMark's social media channels as sometimes they can facilitate faster responses. Please remember, purchasing or bidding for items can only be done through the PoshMark app or website to ensure your transactions are secure.

It sounds like you might be having some problems with the payment process on Poshmark. Make sure you're logged into the correct account where you made your purchase. Payments are typically handled automatically via the method set up when you made the purchase, and you should not have to pay the seller directly. If you see "Error No Order Found," check your email for a receipt confirming your purchase. If you can't find a receipt, then the order may not have gone through. Try to make the purchase again, and if the issue persists, try clearing your browser's cache or using a different browser.

No, you don't have to put credit via Apple gift cards into Poshmark to make your first sale. The process to make a sale on Poshmark does not involve having to put any credit ahead of time. You simply list your items for sale, and when a transaction occurs, Poshmark will then handle the payment process. You will receive your funds after the buyer accepts the item, which they have up to three days to do after the item has been delivered. You can then withdraw your earnings from your Poshmark account. Remember, it's important to have a valid form of payment setup in your account for transaction purposes.