Optus World - Optus Shop Customer FAQ

Top Answers & How-to Guides

What is Optus World - Optus Shop's Phone Number?

The question we are asked most often is about how to talk to Optus World - Optus Shop customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Optus provide international roaming services?

Yes, Optus offers international roaming services for its customers. By enabling international roaming on your Optus mobile plan, you...
Ask any question you have about Optus World - Optus Shop customer service, get an answer now.

Operating Hours

What are the operating hours of Optus World - Optus Shop?

The operating hours of Optus World - Optus Shop may vary based on the location. Typically, our stores are open from 9:00 AM to 5:30...

Location

Where is the nearest Optus World - Optus Shop located?

The nearest Optus World - Optus Shop can be found by visiting our website or using our store locator tool. Simply input your current...

Purchase Options

Can I purchase a new mobile phone from the Optus Shop?

Yes, you can purchase a new mobile phone from the Optus Shop. We offer a wide range of mobile phone options to suit your needs and...

Mobile Plans

What types of mobile phone plans does Optus offer?

Optus offers a wide range of mobile phone plans to suit various needs and budgets. Customers can choose from prepaid plans which offer...

Appointment Policy

Do I need to make an appointment to visit the Optus Shop?

No, you do not need to make an appointment to visit the Optus Shop. We welcome walk-ins during our opening hours. Our friendly and...

Bill Payments

Can I pay my Optus bills at the Optus Shop?

Yes, you can pay your Optus bills at the Optus Shop. We offer convenient bill payment services for Optus customers. Simply visit any...

Promotions

Does Optus offer any special discounts or promotions?

Yes, Optus offers special discounts and promotions to its customers. These offers are frequently updated and can vary depending on...

Trade-Ins

Can I trade in my old mobile phone at the Optus Shop?

Yes, the Optus Shop offers a trade-in program for old mobile phones. You can bring your old phone into any Optus Shop and our staff...

Refund Policy

What is the return and refund policy at Optus World - Optus Shop?

Our return and refund policy at Optus World - Optus Shop ensures customer satisfaction. If you are not completely satisfied with your To initiate a return, simply bring the item, along with your proof of purchase, to any Optus World - Optus Shop location. Our helpful and knowledgeable staff members will assist you in processing the return and ensuring a smooth experience. Please note that certain products, such as mobile phones, have specific return conditions which may include a restocking fee or deduction based on usage. For any further inquiries regarding our return and refund policy, feel free to contact our customer service team, who will be more than happy to assist you. At Optus World - Optus Shop, customer satisfaction is our top priority....

Plan Upgrades

Is it possible to upgrade my existing mobile phone plan?

Yes, it is possible to upgrade your existing mobile phone plan at Optus World - Optus Shop. We understand that your needs may change...

Roaming Services

Does Optus provide international roaming services?

Yes, Optus offers international roaming services for its customers. By enabling international roaming on your Optus mobile plan, you...

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