Kiwi.com Customer FAQ

If you can't find your flight on the Kiwi.com app, ensure you have the most recent version installed. Try logging out and logging back into your account as this can often resolve minor issues. Make sure that you are using the correct credentials that you used to book the flight. If you made the booking very recently, it's possible that there may be a small delay before the flight appears in your account. Please double-check your booking confirmation email to verify that your flight booking was successful. Remember, only flights booked through Kiwi.com will appear on the Kiwi.com app.

عادةً، تعتمد عملية استرداد الأموال على سياسة الشركة المشغلة للرحلة وسياسة الاسترداد الخاصة بKiwi.com. يجب عليك الاتصال بالدعم الفني عبر الطرق المذكورة في هذا الموقع لتقديم طلب الاسترداد. سيتم بعد ذلك تقييم طلبك وفقًا للسياسات المعمول بها. في بعض الأحيان، قد يكون الاسترداد ممكنًا إذا كانت الظروف الطارئة مثل الحالات الحربية مشمولة ضمن سياسة التأمين أو الاسترداد الخاصة بشركة الطيران و/أو Ki

Si no recibiste tu billete por correo electrónico después de reservar con Kiwi.com, lo primero que te recomendamos es revisar tu carpeta de correo no deseado o spam, ya que a veces los correos pueden terminar ahí. Si sigue sin aparecer, puedes iniciar sesión en tu cuenta de Kiwi.com y acceder a la sección "Mis viajes". Allí encontrarás todos los detalles de tu reserva, incluyendo tu billete electrónico. También puedes iniciar sesión en la aplicación móvil de Kiwi.com para ver tus billetes.

We're sorry to hear that you encountered an issue during the payment process. Booking may have not been finalized due to a few possible issues like internet connection, the payment gateway, or other technical issues. Please check if the payment has been debited from your account. If it has not, we recommend trying the booking process again. If the money has been debited but you haven't received a booking number, it's likely that the booking wasn't successful and the money should be refunded automatically. However, in both cases, if the problem persists, it would be best to get in touch with your bank as well as Kiwi.com's customer support for further assistance.

We're sorry to hear about this delay. Due to privacy and security reasons, we are unable to access specific bookings or personal details. We suggest you to check your spam or junk email folders as sometimes our emails may end up there. Alternatively, try logging in to your personal account on Kiwi.com and see if there is any updated information there. If you are still unable to find a confirmation, it's possible there may be a delay due to high volume or a technical glitch. We apologize for any inconvenience and appreciate your patience.