Duolingo Customer FAQ

Don't worry, you are still able to continue your course even if you accidentally deleted it. Here's what you need to do: Go to "Add a new course" and pick French. Since Duolingo saves your progress even after a course is removed, you should be able to continue where you left off. The hearts system is about making mistakes - you lose a heart for each mistake you make in a lesson. If you have no hearts left, you can either wait for them to replenish over time, purchase more with Duolingo gems or complete practice lessons to earn them back. Happy learning!

Mi dispiace, ma non abbiamo la possibilità di gestire abbonamenti o richieste di rimborso direttamente. Ti consigliamo di annullare l'abbonamento attraverso l'app store in cui hai effettuato l'acquisto (Google Play o Apple App Store). In genere, il rimborso deve essere richiesto entro 48 ore dall'acquisto, ma la disponibilità di rimborso e le tempistiche possono variare a seconda della politica del tuo app store. Ricorda di disabilitare il rinnovo automatico dell'abbonamento per evitare ulteriori addebiti. Se hai bisogno di ulteriore assistenza, troverai le informazioni di contatto più aggiornate proprio qui nella pagina che stai visualizzando.

There isn't a way to level down a course or skill on Duolingo once you've advanced, but you can always review your previous lessons. For this, return to the skill you wish to revisit, and click on it. There, you'll find lessons and practice sessions that cover the material from all the levels you’ve completed within that skill. This is designed to help you review and reinforce what you've learned at your own pace. Please be assured that the system won't force you to move on until you feel comfortable.

To contact Duolingo's customer support, navigate to the Duolingo Help Center. From there, you can send a detailed report or request assistance by filling out a form that will be sent directly to the customer service team. Make sure to include all appropriate details to help expedite the process. Please note, as there's a high volume of requests, it may take a few days to get a response. There's also a link to the most up-to-date contact information right here on this page that you're viewing.

We're sorry to hear about this issue. Unfortunately, we don't have the capability to modify account details or transactions directly on this FAQ page. However, Duolingo's support team is equipped to handle such concerns. We suggest checking for a confirmation email from your purchase and following the steps there on reporting discrepancies. Always ensure you're running the latest version of Duolingo and that your payment details are correctly entered. Your concern will most likely be quickly resolved by contacting Duolingo's support directly through the link provided on this page.