Airtel Ghana Customer FAQ

To deactivate your caller tune on Airtel Ghana, dial *567# and follow the prompts provided. You'll be guided through the necessary steps to successfully deactivate your caller tune. Please note that it may take a while for the changes to take effect after you've confirmed the deactivation. If you still experience issues after performing these steps, we recommend trying again.

We're sorry to hear about your issue. There can be a few reasons for this. It might be a system delay, where the balance has not been updated correctly. It could be that there are some services or fees subtracted from your balance that you're not aware of. In some cases, it might be a technical problem with the data subscription service itself. You might need to wait a while and try subscribing to the data plan again. If the problem persists, reach out to customer service via the contact link on this page for further assistance.

The cost for replacing a lost Airtel Ghana SIM card can vary depending on the type of SIM card you had, such as Prepaid or Postpaid. Generally, the replacement cost tends to be minimal. It's recommended to visit the nearest Airtel Store to know the exact pricing and to complete the replacement process. Remember to carry a valid photo ID proof for the verification process.

To replace a lost SIM card with Airtel Ghana, you will have to visit an authorized Airtel shop near you. The cost of replacing a lost SIM card can vary, but it is generally affordable. Please remember to take a valid ID with you for identification purposes. The new SIM card will have the same number as the lost one once it's activated. Be sure to also inform the authorities about the lost SIM to prevent misuse.

At present, Airtel Ghana does not support eSIM activation abroad. An eSIM can only be activated while you're in Ghana. It's also essential to ensure that your device supports eSIM functionality. If you are already in a foreign country, we'd recommend contacting someone in Ghana who may assist in carrying out the eSIM activation process. Once your eSIM profile is downloaded and activated in Ghana, you should be able to use it elsewhere without any significant issues. Always remember to choose a suitable roaming or data plan to avoid heavy charges.