I've heard some good things from my family on the East Coast about Truist, so with my daughter going out east to college, I thought it might be a good idea to open a bank account. This would make it easier for me to send her money, and be a great way to make finances easier for her when she travels back for the summer. However, I did have some questions about accounts and the best way to set things up so I decided to call the company before opening anything up.
I wasn't sure what to expect, as I know that they offer a lot of banking products such as checking accounts, savings accounts, money market accounts, credit cards, loans, etc. Therefore, there are a lot of reasons why people might end up on the phone with them. Plus, there are many people who probably need help with lost or stolen cards or identity theft issues since those always run right along with banking issues. With that in mind, if I ended up on hold for a while I would have understood, but I was pleasantly surprised. The hold line wasn't that bad, but the phone directory was repetitive and took some time to get through.
When I first called this number, I was greeted by a voice assistant who said, "Thank you for calling Truist. This call may be monitored, recorded, and shared for quality, monitoring, and compliance purposes," and then gave out a long list of options including, "If you are calling about a checking, savings, money market, CD, or IRA account, press 1. If you are calling about a debit or ATM card, press 2. For a credit card, press 3. For a loan or line of credit, press 4. For online or mobile banking, press 5. To open a new account, press 6. If you are not a Truist client, press 7."
I pressed 6, and then it said, "Okay, let me look up your account. What is your social security number or Tax ID number?" This made no sense to me since it wouldn't be able to find me, but I entered a number just to make it happy and it said, "If you are a Truist client, press 1. If not, press 2." I already selected I wanted to open a new account so this seemed silly, but I once again chose that I wasn't a client and it gave me more options including, "For a new account or questions about rates, press 1. For a third-party loan payoff, press 2. For the status of a loan application, press 3. For the status of a credit card application, press 4. For the status of a payoff loan, press 5."
I once again selected that I wanted to learn more about a new account, and it gave me a new list but it went so fast I missed the options. This worked out in my favor because it repeated the options in a shortened format stating, "For a personal account, press 1. For a business account, press 2." This time I pressed 1 and finally, I was told to wait on hold for the next teammate. Luckily it only took a few minutes from this point on to talk to someone and they were helpful.
This is Truist Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Truist Bank agent. This phone number is Truist Bank's best phone number because 44,604 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-786-8787 include Missing Deposit, Update Account Info, Fraudulent Charge, Refund a Charge, Account Access and other customer service issues. The Truist Bank call center that you call into has employees from Virginia, Florida and is open Mon-Fri 7am-7pm ET according to customers. In total, Truist Bank has 6 phone numbers. It's not always clear what is the best way to talk to Truist Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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