Lyft Customer FAQ

We're sorry to hear about this issue. It most likely relates to an ongoing subscription you did not authorize. As Lyft, we recommend reviewing the details of these transactions and checking your Lyft account to ensure there are no unauthorized transactions. It's very important to secure your account, update your password, and remove any payment methods if you think someone else has access to it. Lastly, if the charges continue, you should contact your bank or card issuer to report these charges as unauthorized. It may also help you to contact us directly for a thorough investigation.

To speak with Lyft customer service about your last two rides, follow these steps: 1. Open up the Lyft app on your device. 2. Access the menu in the top left corner of the home screen. 3. Select 'Ride history' to view the details of your past rides. 4. Choose the ride you are having an issue with. 5. Once you view the ride, scroll down to 'Get Help' then tap it. 6. Here, you can choose the specific issue you faced or you can describe the issue in additional details. After submitting your issue, a Lyft support team member will contact you to provide assistance. Please keep in mind that ride-specific concerns should be reported within the Lyft app's Ride History.

We're sorry to hear you're experiencing trouble with the Lyft app. Here are a few ways that might help to resolve your issue. Try closing the app completely then reopen it. If it's still not working, try resetting the app by going in your phone settings, find Lyft, and clear cache/data. Finally, if the problem persists, please ensure that your app is the latest version. If it's not, please update it in Google Play Store or App Store. It may help to uninstall and then reinstall the app, just remember to restart your device before reinstalling. These steps usually solve most app-related issues.

We're sorry to hear about your issue. Lyft has policies in place to maintain the safety and security of its community. If your account was deactivated, it may be due to violation of these policies, or it could be a technical error. Regarding your Lyft cash, it typically remains accessible when your account is reactivated. If you believe your deactivation was in error, you should reach out to Lyft's customer support. The link to contact them is readily available on this page.

Lyft allows you to make stops during your ride but tries to limit each stop to five minutes or less. To be respectful of your driver’s time, anything over this is discouraged. The driver has the option to end the ride if it takes too long. So, try to limit your stops, and their duration, as much as possible.