Booking.com Customer FAQ

Cancelling a reservation on Booking.com is fairly straightforward. First, you should sign into your account. In your dashboard, there is a section for 'Bookings'. Select the booking you wish to cancel. There should be a 'Cancel your booking' button you can click. Follow the steps and your booking will then be cancelled. Please note that cancellation conditions such as timing and possible fees depend on the policies of the specific accommodation and reservation. It's important to review these policies prior to cancelling your reservation.

We understand how plans can unexpectedly change. If you've already paid for a booking and need to cancel it, please sign in to your Booking.com account and select the booking you wish to cancel. There, you'll find a button to cancel the booking. However, please bear in mind that your cancellation will be subject to the particular property’s Cancellation Policy that was agreed upon during the reservation. If it is a non-refundable booking, you might not get a refund. When canceling, be sure to understand these terms to save any surprises. If there is a valid reason for your cancellation, such as illness, you might be able to reach out to the property for consideration even under non-refundable policy.

We're sorry to hear you're having trouble locating your reservation. This issue could be due to several reasons such as a delay in the email system, the reservation confirmation email landing in your spam inbox, or perhaps a different email was used at the time of booking. We also suggest checking your bank statement for reservation details. If the problem persists, please use the link here which will direct you to the most current and proper contact information for Booking.com. Our customer service team should be able to assist you with finding your reservation details.

To correct a misspelled name, you will need to contact Booking.com directly. Unfortunately, this can't be changed online because it requires confirmation to ensure details are updated accurately. For security reasons, the Booking.com support team needs to verify the correct details. Once you contact them with the correct spelling of the name, they will correct it on your booking. Luckily, the contact link is right here on this page, so it's just one click away for you to touch base with them. They will be able to promptly assist you with your concern.

We're sorry, but we cannot confirm individual communications on behalf of Booking.com. Instead, we advise you to directly verify any job offer or recruitment communication you receive. If you suspect a message might be fraudulent, do not respond or share personal information until you've confirmed its legitimacy. Always remember, official communication from Booking.com should be from an @booking.com email address and any open positions will be listed on the company's official careers webpage. Your best course of action would be to directly reach out to Booking.com's official customer service team for clarification.