It's cute that you think it will be fixed. The original phone had a defect and when fedex pays the insurance I'm sure they will make an effort to do nothing

GetHuman-nunya's customer service issue with ZTE from June 2018

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The issue in GetHuman-nunya's own words
Use it, allow other people to hear the scrambled microphone ... On **** I sent a phone for repair. On *** FEDEX refused to deliver a smashed box with nothing in it. I have called twice. Phone number on account is *** *** ****. Original RMA * ***************. Nothing has been resolved. Said I would get an email. Can't even get in contact with customer service number.
I shouldn't have to wait for a replacement while you file a claim with FedEx
Replace the damaged phone
I bought it new should have worked
I sent it to ZTE. They chose the carrier to return it. ?
I have an issue with ZTE too
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ZTE

ZTE Cymbal LTE
Customer service issue
Reported by GetHuman-nunya
Jun 30th, 2018 - a yr ago
I have an issue with ZTE too
Fixed
Seen by 4 customers so far
Similar issue to 93 others
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Timeline
GetHuman-nunya started working on this issue
Jun 30th, 2018 9:25pm
GetHuman-nunya indicated the issue is not fixed yet.
Jun 30th, 2018 10:31pm
GetHuman-nunya indicated the issue is not fixed yet.
Jun 30th, 2018 10:38pm