Newly purchased Mantis Q flew out over the lake and dropped right into the lake, sinking to the bottom

GetHuman-jezzzero's customer service issue with Yuneec from September 2018

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The issue in GetHuman-jezzzero's own words
Fly the drone at the lake using all the correct and required devices ... To start, I'm a pretty experienced pilot. I own the Typhoon H which I love and I can only say perfect things about this drone.**The Mantis Q has an attractive price so I purchased and received it via FedEx on Thursday, the *th of September, ****. **I went to the lake on Sunday, September *th, **** in an attempt to get some video footage of me on my Yamaha Waverunner. Before my attempt, I was on shore recalibrating the compass as this lake is over *** miles from my home (where I previously had calibrated the compass). Its seems that this drone is sensitive with having interference from some magnetic field. However, I was able to get a successful calibration of the compass. **I had everything connected, drone obtained it's "Home" location (which was at least ** feet from the lake). However, I was unable to successfully move the camera position (the camera just facing forward and straight in front of the drone). The drone was stable and hovering without any issues. I was having an issue with the "Watch Me" mode. The drone would begin the mode and then after a few seconds, it would cancel the "Watch Me" mode and just hover without keeping me in view. Frustrating.**The battery was fully charged on all devices at the start (the iPhone, RC and Mantis Q). When I determined I wasn't going to be able to get the video footage due to the "Watch Me" not appearing to work properly, I had decided I would get some footage on the Waverunner on my next visit to the lake. **At this time, I figured I would get some footage of the lake, my sister and I on shore. I switched to Sport mode, flew the drone approximately ** feet above land with my intent being to attempt a flight from over the water coming in at the shore towards my sister and I with drone being **ft. above the lake and about ***ft. out...battery at this point was at least **-**% percent. The drone was in position, I looked down at the screen to see that the camera was pointing in my direction where I would be in view as the drone approached shore...my sister says, the drone is dropping and next I know the drone is dropping out of the air, my iPhone says "Connection lost" (with the drone) in the app and my Mantis Q drops right into the lake! I was unable to get my drone as it sank to the bottom of the lake. **How is this possible? If the drone loses connection, it is to fly back to the home position and land. The drone's distance was only ***ft from me and **ft up.**I want to find out from Yuneec what will do for me as I've just purchased this drone and received it this past Thursday. I hadn't even had a full flight on one whole battery yet. I had only flown short flights for less than ** minutes at the field across the street from my house.* *I would like Yuneec to replace the drone as it malfunctioned and I just purchased it, having it delivered just * days prior to this incident.**I look forward to your quick response.**Thank you,*Markus Rupp***********-As of this date, I'm currently waiting for Yuneec to get back to me as they have stated that they needed to forward my flight logs to the development team overseas to determine the cause of my Mantis Q malfunctioning.
I would like the drone replaced, but after thinking more about this...I'm wanting a full refund. Why would I want a device that I had bad luck with from the beginning.
This is my *rd drone purchase through this company.
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Yuneec

Mantis Q
Customer service issue
Reported by GetHuman-jezzzero
Sep 18th, 2018 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 10 others
0 customers following this
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GetHuman-jezzzero started working on this issue
Sep 18th, 2018 3:08am
GetHuman-jezzzero indicated the issue is not fixed yet.
Sep 28th, 2018 5:05pm

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