Wish.com Customer Service Issues

I placed an order for a lifelike dog earlier, and the estimated delivery time was between the end of November and December 5. Three weeks ago, I ordered another dog, and it is now expected in December. At the same time, I ordered a bathroom set, and after waiting for a couple of weeks, I received a cancellation notice with a promise of a refund. However, it has been two weeks, and the refund has not been processed. I am disappointed with Wish's business practices, as I recommended them to friends and family for their products. The missing refund for the canceled item is concerning, as there is no record of the order. I feel frustrated not being able to seek help, and the lack of a contact phone number adds to the frustration. Hopefully, a real person can address this issue promptly. Thank you. -Pearl

Hello, I would like to use your site, but I am unable to connect in French. Every attempt leads me to the WISH site in Russian. As I don't understand Russian, I can't change the language or region. (French-Canada) Could you please assist me? Thank you for your attention. My registration email address should be: [redacted]

I am requesting assistance from someone at Wish to contact me either via email or phone. I strongly prefer email communication with a provided phone number for direct contact. The phone numbers listed online appear to be inactive as no one responds to them. There is a recurring issue where a person keeps using my credit card information on Wish without my consent. If my credit card details are saved in your system, please inform me promptly so we can work on removing them. I have been attempting to reach out for a month now with no success. If I do not receive a response soon, I will have to take legal action against Wish for allowing unauthorized purchases on my account.

I am Tony Rhodes Wilburn residing at [redacted] West Washington, Apartment C. I placed an order with you for four items, but have only received half of them. I have been attempting to contact you without success for some time now. I am unsure if my concerns will be addressed promptly or if only a partial refund will be issued. I prefer to resolve this without legal involvement, but I do expect a quick refund for the undelivered items. I have ticked off the items I received, and any unmarked items indicate those I did not get. I hope we can resolve this promptly as there are additional items I am interested in purchasing from your store once this matter is resolved. Thank you.

Hello, my name is Tony R. Wilbur. I used to reside at [redacted] West Elm Street in Bloomington. I have recently moved to [redacted] West Washington in Bloomington, Illinois, [redacted]. I placed four separate orders containing four items each but have only received half of the items so far. I have marked off everything I received and the remaining items are missing. I have been attempting to resolve this issue for some time now, without success. I have requested a refund for all the undelivered items, however, I am unsure if they are purposely delaying the refund process. I hope to avoid legal involvement, but I believe I am entitled to a full refund as requested. I am a loyal customer and have made numerous purchases. I am disappointed by the lack of communication and resolution from their end. You can reach me at [redacted]. I am eagerly waiting for a prompt response as my patience is running thin. Your attention to this matter would be greatly appreciated.

I recently moved from [redacted] West Elm Street, Illinois [redacted], to [redacted] West Washington apartment C in Bloomington, Illinois. I have placed an order for four pages of items but have only received half of them. Despite contacting the automated representative multiple times, I have not made any progress in getting the missing items or a refund. I am a loyal customer and would appreciate resolving this matter promptly. I hope to receive the outstanding items or a refund soon so that I can continue to shop with confidence.

I recently received an email stating that my order had been delivered. However, I did not receive my package as claimed. After searching through the website, I found the tracking number for the UPS delivery. When contacting UPS, they mentioned that my personal information did not match the tracking number provided by The Wish website where I ordered my syringes. After providing more details, UPS located my order with the information I supplied. As there seems to be a delay in the delivery process, I would appreciate a quicker resolution and kindly request a replacement item to be sent promptly. Thank you for your assistance in resolving this matter.

Hello, I recently received my order and was disappointed with the size discrepancy of the two XL ladies' tops I purchased. They appear more like medium size tunic tops than short tops as advertised. I have contacted customer service, but they were unable to assist me satisfactorily. According to the company's policy, customers can return unsatisfactory products within 30 days, but unfortunately, my request to return the items and receive a refund was denied by customer service. This has been a frustrating experience, especially as a healthcare worker who does not need additional stress. I am still awaiting instructions on how to return the items. Thank you for addressing this issue.

Hello, I am reaching out to inform you that my orders have not arrived yet. They were expected by October 28th. These are products that I only had to cover shipping costs for, as I wanted to test the process before making regular purchases at normal prices. Due to the significant delay, I am hesitant to proceed with further purchases. I kindly request information regarding the status of my orders. I placed them back in July and have not received anything to date. Unfortunately, the customer service responses are not as helpful as expected since it's an automated system that doesn't address inquiries or allow for additional questions. Please find the order details below. Your prompt response would be greatly appreciated. Thank you. Order Details: 5f20bc6b967c841e26c9c83f 5f20cdbe8ae5052db89b6b23 5f20aebceefbac7153d0f9e5 5f20c9a31361c604b2c0af42 Thank you.

I made several purchases using three different gift cards, sending them to a nearby pick-up store. They were separate orders on different days with different cards. The first order was delivered to my house, and it was great. Later, I noticed the option for pick-up stores, which seemed more convenient and affordable for shipping. When I had some leftover balance on each gift card, I used it at Walmart. Despite the items still being available online, my orders were refunded on October 14, [redacted]. I tried to have the items resent to the store for pick-up by offering to pay the price difference, even suggesting it be added to my Wish credit. However, this hasn't happened, and I would appreciate some assistance to resolve this so I can order again. My husband is upset, but I enjoy using the Wish App and hope to continue shopping once this issue is resolved.

I placed an order on October 6th for birthday gifts. I was out of town when I received an email saying the items were delivered on October 26th. However, when I returned later that night, I didn't find the package. I have yet to receive it. Despite my complaints, all I keep hearing is the package was delivered. I am requesting a refund, preferably in cash. The responses I've received so far have made me feel like I'm being accused of lying, which is quite upsetting. I believe some compensation, maybe $[redacted] in Wish cash, would be fair considering the circumstances. I've had a string of bad luck lately, with my car getting impounded and then taken by the place it was impounded at, so any help would be greatly appreciated. My order number is #5f7f1cf[redacted]b116a1ff1a, and the total cost was $27.68. Thank you.

I am a member of the www.wish.com website with the customer reference number T-LV-05. I live at 41 Paxton Crescent Armthorpe Near Doncaster South Yorkshire DN3 2AW with phone number 01[redacted]72. I have made 20 orders and received 10 items, awaiting the remaining 10. I paid £[redacted].41 including shipping. I have trouble accessing my account due to a forgotten password. I reached out to www.wish.com through email. My new password is Inge7&Ron22. I request assistance in resolving this quickly to access my orders and the website for further purchases. Thank you, Colin. Dated 22/11/[redacted].

I recently purchased a FLOUREON AHD high-definition video recorder and set a password for security. However, I've forgotten the password and now I'm locked out of the system. I attempted to reset it but I keep getting rejected even after following the steps. I need help to resolve this issue so I can access my recording unit. Additionally, I am interested in buying 4 CCTV cameras similar to the ones that came with the original purchase for the best deal and quickest delivery time, but I want to ensure the password problem is solved first. I have also connected a separate hard drive that I purchased.

I am disappointed with my first order experience. I was provided with delivery dates and times that were not met, leaving me still waiting after two months. Due to the delay, I have decided not to order from your company again. I will inform my friends and family to consider alternatives like Amazon. While your products are good quality at a fair price, improving your delivery process is crucial. I expect a refund of £19.00 and the charges taken from my account for items I never received, including the free gifts. I appreciate your attention to this matter. Thank you. Sincerely, Marcia C.

I am having trouble accessing my purchased items because I forgot my password. Despite reaching out to wish.com, I did not receive any assistance. My new password is (Inge7&Ron22), and my user ID is Colin. My Customer Reference Number is T-LV-05. I have bought 20 items totaling £[redacted].41 from wish.com but have only received 10 items. I am awaiting the remaining items. Due to the unresponsive support from wish.com, I am unable to access my account or make new purchases. If this issue is not resolved, I may involve my solicitor. Thank you, Colin Brian W. My address is 41 Paxton Crescent Armthorpe, near Doncaster, South Yorkshire DN3 2AW. My phone number is 01[redacted]72.

I am reaching out as I have been in contact with www.wish.com via email regarding my forgotten password and username. My new password is (Inge7&Ron22) and my username is (Colin). I had previous issues with a different site where items were missing from my orders on multiple occasions. Despite reaching out to their Customer Support Team through the chatline, the problem persisted. I sought legal advice, and my solicitor stated that the site and couriers are responsible for the missing items I paid for. They advised that this situation amounts to victimization, negligence, and harassment. They mentioned that legal action could be taken against the couriers involved. Please address this matter promptly as the funds used to purchase these items were from my inheritance. Thank you, Colin

I went to pick up my Wish order at Sheddy Nails Boutique in Sun Prairie, Wisconsin. I presented my QR code, and the staff scanned it, but they couldn't locate one of my packages. Even after finding one package, the other is still missing. I reached out to Wish support, provided screenshots, but they seem to be unable to assist. Today, I received notifications saying I've picked up my orders, even though one is still outstanding. This experience has led me to give up on using Wish. The air fryer I ordered also arrived broken, adding to my frustration. Dealing with their customer service has been challenging. I've faced issues with every order I've made. At this point, I might have to let go of those missing packages and focus on resolving the problem with the air fryer. Thank you, Susan Soule.

I am hoping to update you regarding the status of my password confirmation from you or www.wish.com. Despite reaching out multiple times, I have yet to receive any response. My new password is "Inge7&Ron22", my username is "Colin", and my customer reference is "T-LV-05". My full name is Colin Brian Winter, residing at 41 Paxton Crescent, Armthorpe, Near Doncaster, South Yorkshire DN3 2AW. You can reach me at 01[redacted]72 as I am a member of www.wish.com. I faced issues with missing items from a different website before, and the customer support chatline was not helpful. I have sought advice from my solicitor, and I am prepared to involve Trading Standards if necessary. Please address my password and username concerns promptly. Thank you, Colin, a member of www.wish.com.

Good day. My order 5fa91b46af[redacted]da44815 was confirmed and later canceled by Wish. As a result, I made a different purchase. However, I still see occasional delivery updates. I am unable to contact customer support through my order history because it shows as canceled. I would like to understand what is happening and request a refund. Thank you for your attention to this matter. Regards, Antonio Sacchi.

I have been trying to contact customer support several times with wish.com about forgetting my password. My new password is "inge&ron" and my username is "Colin". My customer reference is T-LV-05, and my email address is [redacted] My phone number is 01[redacted]72, and my address is 41 Paxton Crescent, Armthorpe, Near Doncaster, South Yorkshire, DN3 2AW. I need help accessing my account and previous purchases as I believe there have been issues with delivery. I only received 12 out of the 20 items I ordered from wish.com, and I suspect the postman might have delivered them to the wrong address. I spent £[redacted].41 on these items and have detailed records of each purchase in my book. I also had an issue with a DPD courier who may have given my item to a neighbor. I would appreciate a prompt resolution to this matter.