Account Deactivated, Refund to Wish Cash in Non-active Account

GetHuman-jpottger's customer service issue with Wish.com from December 2018

5 views | 32111 similar | 0 following
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The issue in GetHuman-jpottger's own words
I was trying to get the shipping address reset to mine in Jakarta as it was hacked and set to somewhere in the US.*Instead they canceled the whole order, deactivated my account and gave me a refund refund. ... I ordered a really wanted tripod.*(K&F Concept **" Red*Orange Professional Tripod with *** Degree Ball Head Portable Magnesium Aluminum Monopod * Section for Nikon Canon Sony DSLR SLR)*I opted for a watch as my free BLKFRIDAY gift.*Turned out my account was hacked and my shipment rerouted to someone in the US while I myself live in Jakarta, Indonesia.*(Previous orders arrived here just fine)*I contacted support through the app.*I requested them to change the shipping address back to mine.*I specifically told them NOT to cancel or refund my order.*Instead they deactivated my account.*They canceled the order.*They turned my credit card money into Wish cash.*So now I don't have my order.*I'm stuck with a lot of Wish cash.*In an account that can NOT be used.*I've contacted support many times.*They told me many times how sorry they are and they would make things right.*Since my last email on December I haven't received any reply.**I expect Wish to convert my Wish cash into actual money and refund that to my credit card, which was my original payment method after all! Otherwise I feel obligated to warn all my acquaintances and on all social media to never purchase anything from Wish...
This was especially frustrating because again I missed out on that wonderful bargain.*On top of that they refunded the order as Wish cash in my account that they Deactivated. So now I have a bunch of Wish cash that I can't even use. They should have just refunded it to my credit card which was my original payment method after all
I expect Wish to convert my Wish cash into actual money and refund that to my credit card, which was my original payment method after all! Otherwise I feel obligated to warn all my acquaintances and on all social media to never purchase anything from Wish...
I have been a customer with Wish since August this year. Over the last four months I have ordered four times, including this terribly failed one. That is an average of one order per month!
Uncountable emails to Wish support as well as contact through the application.
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Wish.com

Hack Alert
Customer service issue
Reported by GetHuman-jpottger
Dec 24th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 32111 others
0 customers following this
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Timeline

GetHuman-jpottger started working on this issue
Dec 24th, 2018 5:29am
GetHuman-jpottger indicated the issue is not fixed yet.
Dec 24th, 2018 5:32am