My name is Ian McLean and I have lived in a semi-detached house, that was built in...

GetHuman-icmclean's customer service issue with Wessex Water from August 2019

Help with my Wessex Water issue
The issue in GetHuman-icmclean's own words
My name is Ian McLean and I have lived in a semi-detached house, that was built in **** approximately, and have lived there since May **** (SN** *PT). *My next door neighbour died a year ago and his son has purchased the property from the estate. *He is in the process of doing it up and has been told that the shared cesspit that we have been using for the past ** years since we moved here and have emptied each year is no longer permitted* Is this correct? *As all our dirty water from both houses empties into the joint cesspit which works perfectly well. *If he wishes to sell the property which I think is the case, he has told me that I will have to go to the expense of having a joint Klargester in his garden as that is where the current cesspit is located.*Can you let me know if that is the case? *As a resident of Beanacre, I do not want to spend a lot on a Klargester if main drainage is on the cards and it would be helpful to know if that is a possibility.

GetHuman-icmclean did not yet indicate what Wessex Water should do to make this right.

How GetHuman-icmclean fixed the problem
We have agreed to share a Klargester with our neighbour on whose land the device will be situated. I would have preferred to have our own Klargester situated on our property but we would have a large logistical problem because our bathroom is situated at the front of our house and the bathrooms for both properties are either side of the adjoining wall. To do ours separately would incur large expense as we would need to dig a new waste pipe from the front of our house, down the side of the house and into the back garden and then renewing pipework at the rear of the house for the kitchen and downstairs toilet and shower room.
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Wessex Water

Customer service issue
Reported by GetHuman-icmclean
Aug 6th, 2019 - 2 years ago
GetHuman-icmclean shared how to fix
Seen by 24 customers so far
Similar issue to 21 others
0 customers following this
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GetHuman-icmclean started working on this issue
Aug 6th, 2019 5:02pm
GetHuman-icmclean confirmed the issue is fixed. Hooray!
Aug 7th, 2019 8:35am
GetHuman-icmclean confirmed the issue is fixed. Hooray!
Aug 7th, 2019 8:36am
GetHuman-icmclean confirmed the issue is fixed. Hooray!
Oct 21st, 2019 9:30pm

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