I made a donation on ****** to a gofund me account for Mike and Hope Turner. I wanted t...

GetHuman-ddrollma's customer service issue with WePay from June 2018

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WePay doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ddrollma will want to follow the link below to head to their help center. We will check on GetHuman-ddrollma later to make sure it's all set or try to help escalate.
The issue in GetHuman-ddrollma's own words
I made a donation on ****** to a gofund me account for Mike and Hope Turner. I wanted the total donation to be $***.** . My husband got a notice from American Express that said we have two pending charges* one for approximately $***.** and some change and another for $**.** and some change. I called American Express to stop payment on those donations and charge me only with a total donation of $***.**. AMEX said they could do nothing while charges were pending and to notify go fund me to resolve the issue. AMEX said they can act once it posts in *-* days and the dispute will take up to * weeks to resolve. I contacted the person, Marilynn, who originally sent me the go fund me information. She text and directed me to you. I hope this can be resolved without any dispute. I would prefer talking to you in person. I do not want to send my credit card number with this email. Thank you. *Sincerely,*Donna Rollman*Email Address: *****@***.com*Cell *: ***-***-****

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WePay

Customer service issue
Reported by GetHuman-ddrollma
Jun 7th, 2018 - 3 years ago
Fixed
Seen by 18 customers so far
Similar issue to 85 others
0 customers following this
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Timeline

GetHuman-ddrollma started working on this issue
Jun 7th, 2018 3:50am
GetHuman-ddrollma indicated the issue is not fixed yet.
Jun 7th, 2018 12:58pm
GetHuman-ddrollma indicated the issue is not fixed yet.
Jun 7th, 2018 12:58pm
GetHuman-ddrollma indicated the issue is not fixed yet.
Jun 7th, 2018 12:58pm
GetHuman-ddrollma confirmed the issue is fixed. Hooray!
Jun 12th, 2018 2:22pm
GetHuman-ddrollma confirmed the issue is fixed. Hooray!
Jun 12th, 2018 3:55pm
GetHuman-ddrollma confirmed the issue is fixed. Hooray!
Jun 12th, 2018 3:56pm

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