Extremely Poor SERVICE

GetHuman4945825's Change Flight issue with Volaris Airlines from June 2020

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Before contacting them, items GetHuman4945825 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman4945825's own words
Can't reach a Person to Reschedule due to Covid** and the Border Closed during the time I am to go! Site won't allow Me to Reschedule My trip! ... Can't reach Volaris Airline to Cancel*Reschedule My flight. On Hold then disconnected! I'm in the US and flying out of Mexico and due to Covid**, I can't Cross the Border. It's Closed until at least July ** and My trip is*was July **,****. I'm going to have to call DOT to get My money back. Through a Class action Suit. Or My Bank will pull the Payment from the Credit Card used. I don't know but getting in touch with a Person to handle this situation is extremely frustrating! I'm not going to Use Volaris Airline again. It's worth the extra money to have SERVICE!! So Fed Up!
Their Site will not allow Me to Reschedule for the future! I must speak to a Human!
I want A Human to Call Me!
My Friend used Volaris in TJ to get to Cabo. Much better rate's. But, My *st time I need to Reschedule and I can't get through the number to speak to Anyone and Their site won't allow Me to reschedule into later in the year. This is not worth the trouble.
Going online to change the flight won't let Me go in the future!
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Volaris Airlines

Customer Service
Change Flight issue
Reported by GetHuman4945825
Jun 12th, 2020 - 2 years ago
Not resolved
Seen by 54 customers so far
Similar issue to 856 others
0 customers following this


GetHuman4945825 started working on this issue
Jun 12th, 2020 7:55pm
GetHuman4945825 indicated the issue is not fixed yet.
Jun 16th, 2020 6:41pm
GetHuman4945825 indicated the issue is not fixed yet.
Jun 16th, 2020 6:42pm
GetHuman4945825 indicated the issue is not fixed yet.
Jun 16th, 2020 6:59pm