Extremely Poor SERVICE

GetHuman4945825's Change Flight issue with Volaris Airlines from June 2020

Help with my Volaris Airlines issue
First: share to improve GetHuman4945825's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4945825 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman4945825's own words
Can't reach a Person to Reschedule due to Covid** and the Border Closed during the time I am to go! Site won't allow Me to Reschedule My trip! ... Can't reach Volaris Airline to Cancel*Reschedule My flight. On Hold then disconnected! I'm in the US and flying out of Mexico and due to Covid**, I can't Cross the Border. It's Closed until at least July ** and My trip is*was July **,****. I'm going to have to call DOT to get My money back. Through a Class action Suit. Or My Bank will pull the Payment from the Credit Card used. I don't know but getting in touch with a Person to handle this situation is extremely frustrating! I'm not going to Use Volaris Airline again. It's worth the extra money to have SERVICE!! So Fed Up!
Their Site will not allow Me to Reschedule for the future! I must speak to a Human!
I want A Human to Call Me!
My Friend used Volaris in TJ to get to Cabo. Much better rate's. But, My *st time I need to Reschedule and I can't get through the number to speak to Anyone and Their site won't allow Me to reschedule into later in the year. This is not worth the trouble.
Going online to change the flight won't let Me go in the future!
How GetHuman4945825 fixed the problem

We are waiting for GetHuman4945825 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Volaris Airlines's attention and get better help faster. Tap below to get started.
Having Volaris Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Volaris Airlines

Customer Service
Change Flight issue
Reported by GetHuman4945825
Jun 12th, 2020 - 5 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 856 others
0 customers following this

Timeline

GetHuman4945825 started working on this issue
Jun 12th 7:55pm
GetHuman4945825 indicated the issue is not fixed yet.
Jun 16th 6:41pm
GetHuman4945825 indicated the issue is not fixed yet.
Jun 16th 6:42pm
GetHuman4945825 indicated the issue is not fixed yet.
Jun 16th 6:59pm

Moving? We Make It Easy.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians