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GetHuman-ozhan's customer service issue with VF Corporation from July 2018

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The issue in GetHuman-ozhan's own words
Hello,**I had bought three pants last week, from a Timberland shop, which is at Bursa*Turkey-Marka AVM Shopping Mall. First,I bought one, and I liked it because I wear it * days and it fit me well and it was comfortable. Few days later, I decided to buy another one of the SAME MODEL and SAME SIZE but DIFFERENT COLOR. I went to shop again, but there is different salesman at the same shop. I nevermined and said him by showing my pants : ' I bought this one few days ago,so, I want the same model,same size with different color ! ' He said ok,and gave me pants to try.I tried at the cabin and I thought it is ok, and I bought second one. I wear second pants for one day and I realized that it is not comfortable and not fit like first one, even it was same size with previous one.Then I started to search web site of the shop and I awared that the second pant was not the same but the similar one of the first pant.*( first pant model name ' Squam Lake Stretch Straight Denim ', the second one model name 'Squam Lake Lw Stretch Denim *Pkt' ). So, I get back to the shop again. I bought third pant, which was REALLY same model but different color with the first pant. And I said I would like to change my second pants with another product or get my money back, because it is not fit and comfortable.They said they can not do this, because, second pants had shorten from the legs by the tailor.(Tailor is in shopping mall and the shop itself contacting with the tailor). All of my pants had this restoration by the way, but problem was not the legs of the pants, it was its waist, its non-comfortable usage and non fit posture. So, I went to main office of the retailer of the Timberland shop at Bursa. It is Korayspor, and their manager Murat Cebel said me same reasons that they can not take it back or change with another product. Then I make research on the web and I found that VF Corporation is main distributor of the Timberland in Turkey,and I called their *zmir Office, but unfortunately everybody is telling me same thing that they can not take it back or make a change with another product. Then I found your customer service mail,so, I decided to mail to you and if you can help me to solve this issue, I will be very satisfied and be thankful to you. They can pay my money back for this pant or they can change it with another Timberland product, both are ok for me.**Thank you and have good days.***zhan Bayraktar*Mimar * Architect******@***.com**** *** *** ** **
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VF Corporation

Customer service issue
Reported by GetHuman-ozhan
Jul 2nd, 2018 - a yr ago
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GetHuman-ozhan started working on this issue
Jul 2nd, 2018 10:37am
GetHuman-ozhan indicated the issue is not fixed yet.
Jul 2nd, 2018 3:08pm
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Jul 3rd, 2018 1:14pm
GetHuman-ozhan indicated the issue is not fixed yet.
Jul 5th, 2018 2:40pm