Hello,*I can not access my account from Russia. It has happened the second year in a ro...
GetHuman-celtic_w's Complaint issue with Union Plus Credit Card from August 2019
Help with my Union Plus Credit Card issue
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The issue in GetHuman-celtic_w's own words
Hello,*I can not access my account from Russia. It has happened the second year in a row in summer when I travel. I do not have a landline so I can't call collect. I can't call via a mobile phone since it is too expensive. I asked the customer service via Facebook to give me Capital One Skype number just to be told that there is no Skype number. The Customer Service has been very unhelpful to me. I dialed the regular number via Skype ( I had to subscribe to a plan so this call was and wil lnot be free for me). There was no connection.My bill is due today and I can't pay it at all. I am at my wits' end because there is NO way I can reach you. If I am getting a late fee, I will be leaving Capital One because this is not the way you should treat loyal customers. Sincerely,*Yulia Suslova
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