Hello,*I can not access my account from Russia. It has happened the second year in a ro...

GetHuman-celtic_w's Complaint issue with Union Plus Credit Card from August 2019

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The issue in GetHuman-celtic_w's own words
Hello,*I can not access my account from Russia. It has happened the second year in a row in summer when I travel. I do not have a landline so I can't call collect. I can't call via a mobile phone since it is too expensive. I asked the customer service via Facebook to give me Capital One Skype number just to be told that there is no Skype number. The Customer Service has been very unhelpful to me. I dialed the regular number via Skype ( I had to subscribe to a plan so this call was and wil lnot be free for me). There was no connection.My bill is due today and I can't pay it at all. I am at my wits' end because there is NO way I can reach you. If I am getting a late fee, I will be leaving Capital One because this is not the way you should treat loyal customers. Sincerely,*Yulia Suslova

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Union Plus Credit Card

Complaint issue
Reported by GetHuman-celtic_w
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 29 customers so far
Similar issue to 56 others
0 customers following this

Timeline

GetHuman-celtic_w started working on this issue
Aug 4th, 2019 6:45pm