Ultimate Ears Customer Service Issues

Hello, I have a UE Megablast, and everything was working fine until the battery ran low. I attempted to charge it by connecting it to my PC for the first time, but after three turn on sounds, nothing happened. When I switched to the charger included in the box, the charging LED flashed twice and the power button light blinked briefly before turning off and repeating the process. When plugged into the PC, it continuously connected and disconnected with the power button flashing. I attempted to use the diagnostic tool, but it did not recognize the Megablast. Additionally, resetting it using the Power button and volume down button did not resolve the issue.

Dear team, I recently bought a customised UE Boom 3 speaker online (Order # [redacted]) using my Indian debit card. The purchase was made on August 25th, and the amount was debited from my account. Strangely, on September 10th, the amount was debited again. Customer care mentioned the first transaction on August 25th was just an authorization and should not have resulted in a debit. They advised me to contact my bank for a reversal, but my bank insists the merchant is responsible. I have emailed UEboom support multiple times without any response, and calling is challenging from India. I would appreciate a prompt resolution. Best regards, S.

1. The fit is incorrect. They don't match either ear canal properly. The left ear is actually uncomfortable. 2. The sound quality is lacking unless you apply pressure, which relates to the fitting issue. Despite two adjustments, the overall sound quality doesn't compare to other IEMs I own. 3. It's unreasonable that their EQ only functions with Bluetooth. Most audio enthusiasts agree that digitally processed music via Bluetooth isn't as good as using a wired setup with a DAC. I bought these IEMs for the dual capabilities, only to discover that the wired option doesn't sync with their app. This limitation should have been disclosed before purchase.

Hello, I recently purchased 3 brand new Megablast speakers from Amazon, but unfortunately, one of them is giving me trouble. The issue is that after connecting to Wi-Fi and attempting updates, the speaker fails to complete the update process and gives an error message. I have tried multiple times with different Wi-Fi connections and phones, but the problem persists. Now, even though the speaker is visible on the app, it does not detect any Wi-Fi connections when searching. I am in urgent need of support as I am traveling soon and need to determine if this issue can be fixed or if I should return the speaker. Additionally, I would like to know if it is possible to connect two Megablast speakers without using the app, similar to the Megaboom by pressing the + and Bluetooth buttons simultaneously. Thank you for your assistance. Fred

I purchased my Wonderboom (in black) while on vacation in September [redacted] and unfortunately do not have the receipt. I registered for the warranty using the serial number on the Ultimateears website. The speaker was working perfectly until a few weeks ago, when it suddenly stopped working entirely. I tried charging it with different micro USB cables, including the original one, but nothing worked. There is no power at all when I try to turn it on. I bought the same speaker in a different color from Amazon for a recent vacation, but even the included micro USB cable did not work, indicating that the issue lies with the speaker itself. As I paid around £60 for it, I am disappointed that it stopped working after just 2 months. Despite several attempts, I have not been able to contact customer service. I am hoping for a resolution to this problem promptly, as this level of malfunction is not acceptable given the price and reputation of the product. I would appreciate receiving a replacement speaker since a refund may not be possible due to the purchase being made in a different country. Thank you.

We currently have three UE Boom 2 speakers that have become unusable for our family. Due to infrequent use, every time we attempt to use them, the batteries are critically low. This issue seems to stem from the 'remote power on/off' feature in the app being disabled, resulting in the speakers being in a low power Bluetooth search mode constantly. We are big fans of these speakers and a simple fix, previously available, has not been provided. We have noticed numerous online threads where others have encountered the same problem, adding to our frustration. Any assistance would be greatly appreciated. Thank you, Eric.

Hello, my name is Aylo. I have owned a Wonder Boom 2 speaker for about six months, and it has been the best speaker I've ever had. However, yesterday it suddenly stopped working after I used it for a while. Despite trying different chargers, I can't seem to get it to charge or turn on. The little white light that usually blinks while charging isn't even coming on. I have not exposed it to water or dropped it, so I'm confused why it's not working. I suspect the charging port might be the issue since I use it daily. I've been researching solutions for hours but haven't found a fix yet. My Wonder Boom is essential to me, and I'm lost without it. If anyone can assist me, I would greatly appreciate it. Thank you for your help.

I purchased a pair of UE Drops but received a Fitkit instead. When attempting to create custom ear molds, the process was unsuccessful, and upon returning them, they requested a new mold via email. After no response, I called UE Fits Dept. and had a ticket created (Request #[redacted], Order #[redacted]) for a new Fitkit to be sent to me. I am seeking UE to send the Fitkit, provide a functional phone number for assistance in mold creation via Zoom, and proceed with crafting my custom UE Drops, for which I have already made payment. -Daryl