* month old has TOF a heart condition and has to go under and have open heart surgery. We found out not from our regular doctor or hospital but by a pediatrician who agreed to see us while out of town. He sent us to Sibley and were told about Ashton's condition. We moved without hesitation to save our son's life. We are struggling daily to survive and when I saw my refund was $*,***.** I finally was able to breathe knowing that soon very soon we would have a house and not a one bedroom ***sqft. Hotel room. Then my world came crashing down. I wake up and read that I had NO REFUND coming to me. I am more worried now because we could get the call any day now saying Ashtons surgery is on such and such date. As a father I want to take it away and wish it was me and not him. I now not only feel helpless because I can't take away his pain but am unable to provide adequate housing for him when he does have it and come home. My refund was my way of showing him that have got him no matter what. Now i feel as if i have failed him. .

GetHuman4410444's customer service issue with US Dept. of Treasury from February 2020

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The issue in GetHuman4410444's own words
File a hardship case and establish a payment plan To pay off student loans because my son has to have open heart surgery and we had to move and are now living in a hotel and falling behind on the room payment. ... I owe student loans so the irs took my refund. But I need it my family and I are currently living in a motel because we had to move from Albany Georgia to McDonough Ga to be closer to my son's cardiologist which is @Sibley Cardiology and closer to Childrens Healthcare of Atlanta. We have * month old twin boys a * year old daughter and a * year old son. We are loving between albany Ga and McDonough Ga. I received a certified letter from my landlord today ******** and it is a motorized eviction letter fro. The owner of the home. She states that we are falling further and further behind an dd's she has been helping due to my sons condition and she knows the financial strain we are under but she needs to rent the house out or we need to pay her what we owe plus all late fees and current month plus next months rent in order to stay if not she will proceed with the eviction process and we will also be responsible for any fees associated with the eviction. I have * business days to respond respond I'l her. Please I am in desperate need of my refund. and my * month old has to have open heart surgery so I need the refund what can I do to get my refund?
It frustrating because I am not able to get ahead because hotel living is not cheap and I can't save for the deposit and rent and utility deposits needed to get a home here. It's frustrating knowing that we left our home to get my son closer to his cardiologist and CHOA and we are about to be homeless because as a parent I did what was in my son's best interest and yet I made it ***x worse. We will be homeless if I can't get my refund to get my head above water. I do anything and everything to provide I go without to support my * kids and fiancee. I take time away from my * month old in order to make ends meat and some weeks I don't make enough to even get by on. I am having to live in McDonough ha while paying rent at an extended stay and my.landlord just called and.has an motorized eviction letter from her stating my past due amount amount to satisfy the rent owed or if I do not let her know in * business days she will file eviction and I will then be responsible for all charges related to the eviction process
They could honestly read what I am going through and see I am really struggling to make it I am paying *** a week for a hotel rooM and we have been here for * weeks this trip and the end of last year we spent * weeks at the same property and that included Christmas. I am now facing eviction from the house we are currently renting from a private owner who has sent me a motorized eviction letter s th dating we either pay up or she will put us out.nI ask if y'all could please give me my refund back in full to make this happen. Seeing as how I was ab ok e to get my loans consolidated and have them in good standings can yall take my refund if I am not in default or collections? To me doesn't seem right?
I am new I am expecting help to get my refund and help to set up a payment plan to repay my debt and hopefully they will defer my payments a few more months or until he is recovered from his open heart surgery.
I have called coast professional and I have consolidated my student loans and made it to where I was approved for a $*.** monthly payment to catch them up and get them in good standings so I no longer am delinquent on my student loans and I am filing for a hardship to see if they can forgive my student loans due to the health condition and treatment that my newborn son is going to have and need care for the rest of his life.
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US Dept. of Treasury

Customer service issue
Reported by GetHuman4410444
Feb 29th, 2020 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 68 others
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GetHuman4410444 started working on this issue
Feb 29th, 2020 5:23pm
GetHuman4410444 indicated the issue is not fixed yet.
Mar 3rd, 2020 6:27pm
GetHuman4410444 indicated the issue is not fixed yet.
Mar 6th, 2020 12:18am
GetHuman4410444 indicated the issue is not fixed yet.
Mar 6th, 2020 12:37am