The OPM Retirement Center in Boyers, PA was contacted by phone TODAY-********. One of...

GetHuman-levcic's customer service issue with U.S. Office of Personnel Management from June 2018

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The OPM Retirement Center in Boyers, PA was contacted by phone TODAY-********. One of their staff members had me on an " extended hold " . He returned with the news that he had spoken with a retirement benefits specialist and this person had not been able to find a record of the OPM Survivor Death Benefit Check that I needed a copy of the ****-R for via a request from the IRS and my tax preparer. The OPM Survivor Death Benefit Check was issued over a year after my father's death* it should not be a problem lo locate and issue a copy of the **** R, Yet this employee was told that it would take as long as fourteen-**-days to send these documents to me and that they could not be faxed to the involved personnel but had to be sent directly to me. What is the correct procedure? Also my father was a District of Columbia employee. Is there a different office that I should be contacting to request a copy of the **** R? Each time that he received Retirement Related Documents they were sent from Boyers, PA. Another issue that may make it extremely untimely and difficult to locate records is the fact that his former place of employment-DC General Hospital-closed before his death.
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U.S. Office of Personnel Management

Customer service issue
Reported by GetHuman-levcic
Jun 14th, 2018 - 9 mons ago
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GetHuman-levcic started working on this issue
Jun 14th, 2018 7:32pm
GetHuman-levcic indicated the issue is not fixed yet.
Jun 14th, 2018 7:32pm