My customer ID is ****** which I received from a very unpleasant customer service repre...

GetHuman893543's customer service issue with Trane from July 2018

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The issue in GetHuman893543's own words
My customer ID is ****** which I received from a very unpleasant customer service representative. I did notice that online your customer service received onlyn* stars. That is pretty generous after what inexperienced. *Our home, which is less than * years old, needed a new compressor. While I did not have to pay for the compressor I had to pay for all the labor and parts which amounted to $****.**. I couldn’t believe that a compressor which is not even * years old couldn’t last through the summer. I am presently * months pregnant with * young children and we had to endure unbearable heat as we had no where to go and the repairman couldn’t come for * days. This is a unacceptable and I feel that Trane should bear some responsibility for having such a faulty product for which we had to bear the expense of replacing. The serial no. Of the unit Is *****JLJ*F. The model no. Is *TTR****D*****NA. There is no other way I could get another number unless the entire unit was dismantled. I can also send you a picture of the entire label if you need it. *I certainly hope you can help defray some of the cost since this is so amazing to everyone we know who has heard about our issue with trane.
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Customer service issue
Reported by GetHuman893543
Jul 18th, 2018 - a yr ago
I have an issue with Trane too
Not resolved
Seen by 1 customer so far
Similar issue to 44 others
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GetHuman893543 started working on this issue
Jul 18th, 2018 4:49pm