Installers put unit in backwards!! Damage to ceiling in * rooms *Outside unit is extra...

GetHuman817001's customer service issue with Trane from June 2018

Help with my Trane issue
Installers put unit in backwards!! Damage to ceiling in * rooms *Outside unit is extra extra noisy! Hear it inside house very clearly.*The manuals given to me regarding installed unit no where has your name on it. Suspect the unit is not a Trane. Can you send someone to see if it is really a Trane?*I have my lawyer handling the inside damage. If this is not a Trane, your re****tion is being damaged.*I live in a small town and gossip would hurt your re****tion. HELP!!!
I trust that Trane will make this right and come up with a resolution that is fair.
Help with my Trane issue
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Trane

Customer service issue
Reported by GetHuman817001
Jun 25th, 2018 - 2 mons ago
I have an issue with Trane too
Fixed
Seen by 2 customers so far
Similar issue to 31 others
0 customers following this
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Amount Charged
Serial number
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Timeline
GetHuman817001 started working on this issue
Jun 25th 2:15am
GetHuman817001 indicated the issue is not fixed yet.
Jun 25th 2:15am