Re: Looking for help*Originally sent to:*******@***.com**In a message dated...

GetHuman-msjrvvh's customer service issue with The Weather Channel - from November 2018

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Re: Looking for help*Originally sent to:*******@***.com**In a message dated ********** *:**:** PM Mountain Standard Time, *****@***.com writes:**I never received a follow-up to my request for help, so let me specify the issues I'm having --- and have been having ever since I had to get a new computer and had to switch to Windows **.***.* Regardless of which of my Desk-Top TWC sites I choose, if I click to get radar for that site, I'm sent to the Colorado map.* (I live in Colorado Springs and use Air Force Academy for my local weather since I'm closer to AFA than to the airport.)* I then have to DRAG the radar all over the country to find the weather for areas where my friends live.* (Good thing I know U.S. geography.)***.* The Feels Like temperature for ALL sites always is the same as the air temperature for that site.* REALLY??????***.* Somehow, my home site is occasionally changed (don't know how --- I don't do it) from Air Force Academy to Colorado Springs.* Sometimes AFA is replaced by Cimarron Hills -- which is MUCH farther from home.* I now have AFA and TWO Colorado Springs sites, and sometimes the two COS sites have different data ??????* I've tried to go to Manage Locations to adjust this, but*both COS locations are at the top, one with a circle with a dot in it and one with a house.* There is nothing to describe what these (and the pencil and the push pins) mean.* I can't change either of those locations.**I've been watching TV TWC since its inception, and have had the desk-top version for years.* I'd love to a desk-top version which works properly.* HELP??????* PLEASE???????**Thank you!**Mary-Sue Johnson**In a message dated ********* *:**:** AM Mountain Standard Time, *****@***.com writes:**Type your response ABOVE THIS LINE to reply*Re: Looking for help*The Weather Channel *** Nov **, **** **:**AM EST *Thank you for taking the time to write to us. Our team has received your email and will be reviewing it shortly. We care about your privacy and are committed to helping you manage your privacy rights. If your email is in relation to a privacy concern, please refer to the Our Commitment to Your Privacy article to find out more. It explains how your data is used, as well as instructions on how you may initiate a privacy request.****This message was sent to *****@***.com in reference to Case *******.***ce**fa*a**********d**e*******d***f***ea*-************
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The Weather Channel -

Customer service issue
Reported by GetHuman-msjrvvh
Nov 25th, 2018 - 10 mons ago
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Nov 25th, 2018 7:05pm