Climatologist from Weather Channel insulting people on facebook

GetHuman-gmorau's customer service issue with The Weather Channel - Weather.com from November 2018

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The issue in GetHuman-gmorau's own words
On the facebook page from our Weather Service in Costa Rica, I was trying to defend why we use the term cold surge, but Max Herrera says that's a term for stupid and ignorant people and he says we invented those terms because we're all ignorant. The things is... we're not. I'm a meteorologist too so I'm entitled to talk about the subject, but that's when he got furious and told me to go a wash my..., and a bunch of other insulting and derogative words. ... I received awful insults from someone who says his name is Max Herrera, climatologist, he says he works for the Weather Channel, doing research and publishing. It happened on facebook, on our weather service’s page in Costa Rica. This person could be a “troll” using his identity and saying he works there, or it could really be him. The misogynistic things he said are just too much to ignore. Does he really work there?*Thanks**I will like to know if someone that vulgar and rude works there.
This person doesn't realized that's abuse of power, he disrespected me as a human being and as a woman. When it comes to science, I thought we had left chauvinism behind long ago, I got my PhD in the United States and I am one of the many female meteorologists in the world. No man has the right to disrespect a colleague.
I would like the Weather Channel to investigate this person, they either hired someone who doesn't have any work ethic or his account has been compromised. If someone is impersonating him, then I would like him (the real Max) to know.
When I lived and studied in the States, I used to watch the Weather Channel everyday, but not here in Costa Rica, unless there's an active hurricane or cold front, then I watch the live streaming on youtube.
I tried to contact the Weather Channel on their facebook page, but no answers so far.
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The Weather Channel - Weather.com

Weather Channel
Customer service issue
Reported by GetHuman-gmorau
Nov 16th, 2018 - 3 mons ago
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GetHuman-gmorau started working on this issue
Nov 16th, 2018 3:20am
GetHuman-gmorau indicated the issue is not fixed yet.
Nov 16th, 2018 7:34pm
GetHuman-gmorau indicated the issue is not fixed yet.
Nov 16th, 2018 7:53pm
GetHuman-gmorau indicated the issue is not fixed yet.
Nov 16th, 2018 7:54pm