We cancelled our cable Altice service within the ** day grace period and were told we w...

GetHuman3806799's Dispute a Charge issue with SuddenLink from October 2019

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3806799's own words
We cancelled our cable Altice service within the ** day grace period and were told we would get our down payment of $***.** back becaused of the ** day money back guarantee brochure we had received!! It was connected on the **th of August and we called to cancel the *th of September. Jason in the retention depart in Tyler Texas said it would be disaconnected on September **th which was our connect billing date BUT it would be automatically refunded back to us within * to ** work days since we called within the ** days to cancel!!! I have called several times and been told all records got lost during that horrible time you were changing your computer programming!!!! Not our fault!!!!! Then called again on October ** and complained we havent received our total refund and a girl named Elisha in Tech*billing in Tyler Texas told me a check for my full refund of $***.** which is what was taken out on August *th for our down payment-- a check was issued to us on October **th. Our conversation wats recorded I hope because we only got a check for $**.**!!!???? Somehow a credit was issued to us in September during that horrible time you were having problems and suddenlink decided to give us a credit I guess because there was a week or more we did have any television!!!!!! Horrible experience!!!! We are entitled to our full refund and cancelled within the ** day guarantee periiod and were told we would get ou full refund. So we need help in getting this money collected... The $**.** you can have back. Thats not what we are owed. Please call us at *** *** ****. I cant get thru to you. No call back happens. WE WANT OUR FULL REDUND $***.** THAT IS DUE US!!! Listen to all my conversations if you want unless they have conveniently been erased!!!!????? Mrs. Green

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Dispute a Charge issue
Reported by GetHuman3806799
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 4093 others
0 customers following this
Items needed
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GetHuman3806799 started working on this issue
Oct 21st, 2019 11:56pm
GetHuman3806799 indicated the issue is not fixed yet.
Oct 23rd, 2019 12:24am