Vwry poor product and customer care. First of all i had an appointment for a service re...

GetHuman3801555's customer service issue with SuddenLink from October 2019

Help with my SuddenLink issue
First: share to improve GetHuman3801555's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman3801555's own words
Vwry poor product and customer care. First of all i had an appointment for a service rep to come to my home on sept **, **** for them to hook up tivo and internet. Well the rep came out that day but didn't do anything other than tell me that i needed a bridge and ask if he could come back the following day. Well he never came back i endened up making * more dicferent appointments and noone came until the *rd appointment. Well this service rep hooked up the internet and gave me an older tivo box saying that it would work just as good as the one i was supposed to get. So i let him use the older box. The reason fpe him using the old box was that he forgot the cords he needed to hook up the new tivo box. Anyway as of today i have called and made numerous appointments for amother tech to come out and fix my problem with my cable and tivo. I have not beem able to get it to work since the day the service tech was here. Had another appointment for somepne to come out about * days ago but this person never came* Today is oct ** **** and i want my services hooked up. Im not gonna be charged and made to pay for my cable*tivo when i habe not beem able to evem watch one show.. I think suddenlink needs to take better care of thier customers.. Ive been patient with this company. As of now i dont even want the tivo box. All is basic cable.. One set rate for lifetime..if i dont get immediate action im going tp terminate with suddenlink and go else where... Thanks

GetHuman3801555 did not yet indicate what SuddenLink should do to make this right.

How GetHuman3801555 fixed the problem

We are waiting for GetHuman3801555 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get SuddenLink's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having SuddenLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman3801555
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 4077 others
0 customers following this
Items needed
Email address on the account
Name on the account
Phone number on the account
Address on the account


GetHuman3801555 started working on this issue
Oct 21st, 2019 8:40am

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies