Vwry poor product and customer care. First of all i had an appointment for a service re...

GetHuman3801555's customer service issue with SuddenLink from October 2019

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The issue in GetHuman3801555's own words
Vwry poor product and customer care. First of all i had an appointment for a service rep to come to my home on sept **, **** for them to hook up tivo and internet. Well the rep came out that day but didn't do anything other than tell me that i needed a bridge and ask if he could come back the following day. Well he never came back i endened up making * more dicferent appointments and noone came until the *rd appointment. Well this service rep hooked up the internet and gave me an older tivo box saying that it would work just as good as the one i was supposed to get. So i let him use the older box. The reason fpe him using the old box was that he forgot the cords he needed to hook up the new tivo box. Anyway as of today i have called and made numerous appointments for amother tech to come out and fix my problem with my cable and tivo. I have not beem able to get it to work since the day the service tech was here. Had another appointment for somepne to come out about * days ago but this person never came* Today is oct ** **** and i want my services hooked up. Im not gonna be charged and made to pay for my cable*tivo when i habe not beem able to evem watch one show.. I think suddenlink needs to take better care of thier customers.. Ive been patient with this company. As of now i dont even want the tivo box. All is basic cable.. One set rate for lifetime..if i dont get immediate action im going tp terminate with suddenlink and go else where... Thanks

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SuddenLink

Customer service issue
Reported by GetHuman3801555
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 4077 others
0 customers following this
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Timeline

GetHuman3801555 started working on this issue
Oct 21st, 2019 8:40am

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