We had an appt with someone for yesterday between *:**-*:**. No one came or called. H...

GetHuman-jagrlg's customer service issue with SuddenLink from October 2019

Help with my SuddenLink issue
The issue in GetHuman-jagrlg's own words
We had an appt with someone for yesterday between *:**-*:**. No one came or called. Having problems with the cable. TV will not turn on just says no signal. We tried the trouble shooting and asked someone to come out on Sunday. I called and was told some one would come between **:**-**:** PM last night when no one showed. I called this morning and through automation told someone would come Sat between *:**-**:** (AM I suppose). Ten this afternoon someone calls and says we don't have any appt time to call. I have bee on hold now and still holding over on hr to talk with someone and find out if Sat is a true time. Rhonda Gilbert ***-***-**** code ****

GetHuman-jagrlg did not yet indicate what SuddenLink should do to make this right.

How GetHuman-jagrlg fixed the problem
Repair man showed up Saturday, past appointment time but we think it has been fixed.
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SuddenLink

Customer service issue
Reported by GetHuman-jagrlg
Oct 17th, 2019 - 3 years ago
Fixed
GetHuman-jagrlg shared how to fix
Seen by 7 customers so far
Similar issue to 4017 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Phone number on the account
Address on the account

Timeline

GetHuman-jagrlg started working on this issue
Oct 17th, 2019 11:07pm
GetHuman-jagrlg indicated the issue is not fixed yet.
Oct 19th, 2019 4:10am
GetHuman-jagrlg confirmed the issue is fixed. Hooray!
Oct 21st, 2019 3:42am

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