had a salesman come to my door selling your services and I had recently received someth...

GetHuman1466498's customer service issue with SuddenLink from November 2018

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The issue in GetHuman1466498's own words
had a salesman come to my door selling your services and I had recently received something in the mail offering a special on your cable and I showed that to him and he matched the offer * the high-speed internet, pre premium channels including Sports phone unlimited data etc for the price including tax $** per month. Also for referral I get a $** credit, which I already referred one that bought services, and a $*** Visa debit card. I have it installed but I can't receive hardly any channels, my internet slow, I don't have an account number or any customer service paperwork to show me how to even use my equipment. It's installed I guess and that's it. They can't tell me what services I have or how much it will cost now. I've notified the salesman several times and he's avoiding any answers. he also said if I had anything left on a contract they would do the buyout and that they would cancel my service for me.
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SuddenLink

Customer service issue
Reported by GetHuman1466498
Nov 1st, 2018 - 2 mons ago
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Seen by 2 customers so far
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GetHuman1466498 started working on this issue
Nov 1st 7:55pm