Account Number ***-****-***********Gary L Scott***** Dalton Drive*Snyder, Texas...

GetHuman-glscott's customer service issue with SuddenLink from October 2018

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The issue in GetHuman-glscott's own words
Account Number ***-****-***********Gary L Scott***** Dalton Drive*Snyder, Texas ******Ph: ***-***-******Email: *****@***.com or *****@***.com****-**-** Called *st time to cancel some of my services. Disconnected all but Internet.****-**-** Is when August bill was posted for $***.** Due on *-*-******-**-** Turned in all equipment to local Suddenlink Office (Was given receipt of return *-Tivo, *- Tivo Minis and *- remotes)**-------- Checking off and on via Internet to see if I would recieve any credit but nothing seemed to change.****-**-** August Bill Due via EZ Pay****-**-** Bank Paid Suddenlink $***.** via EZ Pay**------- No sure the date when I called if I was to get any credit but it was near the day that the bank pd. I was told I would now still have service on everything to *-**-**. But all equipment was already turned in. Did still have phone and Internet. Asked if I was going to get charged again for services that were to be turned off *-**-**. This may have had something to do with me not being able to later try to pay via EZ Pay what the webpage says I owe $***.** which was due on **-**-**. I could not complete the payment so I call Suddenlink and spoke with Laquita who said she would place an order to try to fix the problems. She said it would take maybe ** hours to hear something back. It's been about * days now but have heard nothing but a survey on how my service was.**Any help with this would greatly appreciated**You can use of the above emails
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SuddenLink

Customer service issue
Reported by GetHuman-glscott
Oct 15th, 2018 - 2 mons ago
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GetHuman-glscott started working on this issue
Oct 15th 7:05am