Good afternoon, I visited your Lincoln Square location in Arlington on *******. I orde...

GetHuman2929003's Overcharge/Strange charge issue with Studio Movie Grill from May 2019

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman2929003's own words
Good afternoon, I visited your Lincoln Square location in Arlington on *******. I ordered a cheeseburger meal and asked for mayo from * different employees. I never received what I asked for. But ** maybe ** minutes at the most before the movie was over is when the gentlemen informed me my request is on the way. From then on I no longer wanted to eat the COLD burger so I said no thanks and asked for the manager. She never came so I went to where she was and she stated we can discuss it after the movie is over so I won't miss any of it. **So when the movie was over, I spoke with Kathy whom was the manager or supervisor on duty that night. She stated she fixed the problem and stated my card will be charged for $**.**. I check my bank statement this morning to find out my account was missing $**. That was a very bad experience for it to be my first time at that particular location. Not only was I charged for something that I did not eat. But I was lied to by the manager that I would not be charged for that meal.*That was a HORRIBLE experience and I WILL NOT be returning back.**However.....*The best way I think this can be resolved is a full refund of my $**. *At first I wasn't worried about the full refund but after being lied to and not being able to get in contact with anyone at that location about this situation. I would rather be refunded for the worst experience ever. *My name is Romelia Osby contact number is ***-***-****

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Studio Movie Grill

Overcharge/Strange charge issue
Reported by GetHuman2929003
May 15th, 2019 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 38 others
0 customers following this

Timeline

GetHuman2929003 started working on this issue
May 15th, 2019 7:15pm