Good evening, I purchased * tickets on line for the June **th **** movie Oceans *. Wh...

GetHuman827899's customer service issue with Studio Movie Grill from June 2018

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The issue in GetHuman827899's own words
Get a refund of $**.** pd back to my acct. ASAP ... Good evening, I purchased * tickets on line for the June **th **** movie Oceans *. When we arrived to the Wheaton IL theatre, it was closed D*T a power outage. I followed the return policy on line as directed to have my $**.** refunded, but no refund has been returned to my bank acct. Please contact me Karen Holmes *** ***-****. Thank you.
I've reached out several times via phone messages, and e mails. I have not been able to talk to a staff member.
This matter can be resolved by adding the $**.** back to my acct. Or have a store credit available at the wheaton IL location for up coming movies.
I've been supporting studio movie grill for more than a year, and expect to be refunded for services not received.
I have tried many times to contact studio movie grill corporate office via phone messages and e mails.
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Studio Movie Grill

Studio movie grill Wheaton IL
Customer service issue
Reported by GetHuman827899
Jun 28th, 2018 - 3 years ago
Fixed
Seen by 8 customers so far
Similar issue to 5 others
0 customers following this
Items needed
Name on the reservation

Timeline

GetHuman827899 started working on this issue
Jun 28th, 2018 12:16am
GetHuman827899 indicated the issue is not fixed yet.
Jul 25th, 2018 8:22pm
GetHuman827899 indicated the issue is not fixed yet.
Jul 25th, 2018 8:48pm

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